My name is Shenna Basye-Cara. I own a court reporting agency in Delaware.**On Sunday M...

GetHuman-sbcara's Recover Disabled Account issue with Facebook from May 2020

Help with my Facebook issue
First: share to improve GetHuman-sbcara's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sbcara may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sbcara's own words
My name is Shenna Basye-Cara. I own a court reporting agency in Delaware.**On Sunday May **th, I was the victim of a hacking crime on my personal Facebook page, and offensive images were posted. Facebook disabled both my personal account and my business account, Basye Santiago Reporting, and asked me to verify my identity. I followed the steps, which was giving my email address (*****@***.com) and submitting a copy of my driver’s license. There was nowhere for me to give any explanation of what happened. I received a reply back that they reviewed the decision, and since I violated their community standards, my account remains disabled and the decision cannot be reversed.**I’ve been able to secure all other areas of my life from the hacker except where Facebook is concerned. I’ve spent many hours down the rabbit hole trying to contact Facebook, and there is no way to get a live person one the phone. Emails and voice mails to various departments go unacknowledged.**Not only have I lost ** years of photographic memories, I have lost access to my business page and all my personal and business contacts through Facebook. This has been devastating to me both personally and professionally, as I’m sure you understand. To be unable to communicate during the Covid-** epidemic is terribly difficult. I want to get my accounts reinstated since I did absolutely nothing wrong.***Shenna Basye-Cara, Certified Court Reporter*Basye Santiago Reporting, LLC*Wilmington, Delaware****-***-**** (cell)
There is no way to get in touch with anyone in person who could fix this simple issue in five minutes.
They need to restore my personal and business FB pages, since I was the victim of a hacker here, not the perpetrator.
I use FB regularly daily to keep in touch with customers for over ** years. I also have bought quite a number of products through ads targeted to me.
I've posted to every email account for help I can find through the FB help page. I have sent Twitter messages and tagged print and digital media companies to draw attention. I have called the FB phone number and gone through the directory for every department and you can't talk to anyone or leave a message.
How GetHuman-sbcara fixed the problem

We are waiting for GetHuman-sbcara to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Disabled Account issue
Reported by GetHuman-sbcara
May 23rd, 2020 - 2 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 184710 others
0 customers following this


GetHuman-sbcara started working on this issue
May 23rd, 2020 7:29pm
GetHuman-sbcara indicated the issue is not fixed yet.
May 24th, 2020 3:32pm