I had a message about unusual activity on my account and was asked to put in my phone n...

GetHuman-ptdeigna's customer service issue with Facebook from May 2020

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ptdeigna's own words
I had a message about unusual activity on my account and was asked to put in my phone number to be sent a code to re-activate. My phone number was not a data point that I gave when creating the account, nor was it one that I wanted associated with my Facebook account. If you can create an account with an e-mail address, you can confirm activity using said address. If you require an associated phone number for confirmation, state it in the beginning. I tried to access the account using the given*needed to create data points on your website and couldn't open the account. Since you are requiring me to give you more information than required to open, and I'm not going to read all the intricacies contained within agreement policies, I would like my Facebook account cleared and cancelled. Since the close-out links are contained within the program and I'm not going to give my phone number just to close it. You can close any and all accounts associated with my e-mail address since that should be the only association with my Facebook Account or you can do confirmation by e-mail. I believe that too much PII is readily available on the internet and I'm not going to make it easier.

GetHuman-ptdeigna did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-ptdeigna
May 11th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 192483 others
0 customers following this

Timeline

GetHuman-ptdeigna started working on this issue
May 11th 6:39pm
GetHuman-ptdeigna indicated the issue is not fixed yet.
May 12th 1:16pm

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