* days ago I was logged on to Facebook and out of nowhere it said session timed out ple...

GetHuman4885482's Recover Hacked Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4885482 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4885482's own words
* days ago I was logged on to Facebook and out of nowhere it said session timed out please login again. After logging in again a few moments later the same thing happened session timed out please login again upon on trying to login again I entered my password and it said my password was incorrect. So I tried to recover the password saying I forgot the password just in case I actually put in the wrong password and which I’ve been using the same password for six years.After not being able to recover the password because every time I go to put in the email associated with the account it was not my email that I use to create that account that means my account username and password has been changed. The page is now sending messages scamming messages about money flipping in all the groups that I was a part of soliciting money from my friends on my friends list. I had uploaded a picture of my photo ID for Facebook verification they are now sending that ID out in Messages to solicit money from people on my friends list. I email Facebook I tried to get back in the account and I cannot I created a new Facebook profile. Once I reported the old Facebook profile as being hijacked my new Facebook profile has been locked.

GetHuman4885482 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4885482
May 29th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 181176 others
0 customers following this

Timeline

GetHuman4885482 started working on this issue
May 29th, 2020 1:14pm

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