Facebook Customer Service Issues

1) While casually browsing Facebook, I received a prompt to verify my identity by uploading a photo. I attempted to upload my Texas Driving License after recently moving from New York. Despite trying 2 to 3 times, I kept getting a network error message. I then tried uploading my New York Driving License, which is now under review for 5 days without any updates. 2) It's possible there is confusion due to my recent move from New York to Texas, leading to my previous submission of the New York ID. I've used this account for over 10 years. Additionally, I've been requesting Facebook to release my username, bilalkidwai, for a long time. I also submitted an impersonation request in hopes of getting a response from Facebook regarding the username release. 3) I submitted an impersonation request for my account to release my username, bilalkidwai, which I've been using for more than 10 years. I believe this action may have blocked my genuine account. I possess all necessary proof, including email, phone number, address, and a valid ID.

My website, homeschooladventureleague.com, has been incorrectly blocked by Facebook’s algorithm. I am seeking assistance in getting it unblocked as it does not violate any rules. This block is impacting my social media activity by preventing posts with links on Instagram and Facebook. On Instagram, I can only post pictures, unable to add text, comments, or like posts. On Facebook, I can only post content without links, as all links to my website have vanished from both my personal and business pages. I have attempted to use Facebook’s debugger, but it cannot check the website as it is blocked. Despite submitting reports through Facebook’s problem reporting feature multiple times, I have not received any visible response from them.

On March 9, [redacted], when I logged into my Facebook account, my screen only displayed part of the homepage with no chat or drop-down menus to access messages, comments, or log off. I tried to create a new profile to see if I could access the site normally, but there was an issue with the picture I uploaded. This caused the attempt to open a new account to be suspended. My former email address used for signing in to my original account was [redacted], but I switched ISPs in [redacted], and my new email provider is [redacted] My phone contact is [redacted]. After I contacted you on March 9, [redacted], my original account homepage briefly functioned properly before not allowing me to interact or view posts correctly. Please assist me with this issue. Thank you.

Hello, I am inquiring about the possibility of concealing an email address on our business page. As a PR agency, we oversee the business page for the Czech branch of a global company and require specific notifications to be sent to our PR agency email. This email differs from the official company email, so we aim to keep it hidden from public view as it is not a direct company contact. Essentially, our PR agency email for notifications is [redacted], while the company's official email is [redacted] Is it feasible to arrange this? Thank you for your response.

I am a regular Facebook user and I log in every day. Recently, I created another Facebook account with a nickname to avoid getting messages from strangers or hate messages from enemies. I confirmed this account with my personal phone number and professional email. However, after adding profile and cover pictures and starting to connect with my best friends, my account got blocked suddenly. I understand it is not allowed to have a fake name on Facebook, but I wonder why we can't deactivate Messenger to avoid messages from strangers. Although I set my Facebook so only friends and their friends can contact me, I still receive messages from strangers.

Hello, My name is Leigh-Anne Rebecca Mitchell. I received an email this morning notifying me that someone in London had changed my password on Facebook. I immediately flagged it as unauthorized, went through security questions, and updated my password. Subsequently, my account was disabled for supposedly violating Facebook terms, to which I appealed by sending a copy of my ID. I am now receiving emails from an unfamiliar address demanding me to resend my ID, which I have not done, and stating that my account has been permanently deleted. Although I rarely use my personal Facebook account, my hair business page is connected to it, which I rely on to communicate with clients. It is crucial for me to regain access to my account promptly. Thank you for your assistance. Leigh-Anne.

Dear Facebook Managers and Developers, I hope this message finds you well. With the current global situation surrounding the spread of the Coronavirus, it is becoming increasingly evident that the virtual world is merging with the real world. The isolation measures being put in place are affecting interactions not only between countries but also within families. I urge the Facebook platform, its programs, and developers to implement a well-thought-out plan to address the psychological and social impact of this isolation. Facebook may serve as a crucial outlet during these difficult times to help reduce the negative effects on people worldwide. Your ongoing efforts to enhance our social platform are appreciated, and I encourage you to continue this work. Thank you, Sherif S. Alexandria, Egypt

Dear Facebook Support Team, Our webshop specializes in dog products and treats. We recently created a Facebook business account and an advertising account. We paid to advertise our webshop on Facebook. Yesterday, we launched a new advertisement, which took a bit longer to verify compared to previous ones, but it was not rejected. The ad reached almost [redacted] people. However, this morning we discovered that our Facebook advertising page was suspended without receiving an explanation via email. We may have unintentionally made an error or violated some rules and would appreciate clarification on why our page was suspended so we can rectify the issue and regain access to it. Thank you for your assistance, Rosise's DogShop Team

Hello Support Team, I created a Facebook account around 5 to 6 weeks ago without any issues until 5 days ago when I found my account disabled. I don't believe I violated any terms of service and have already submitted an appeal, including my ID, but have not received any feedback. This is concerning as I manage a BUSINESS ADS MANAGER on the platform and have lost access to my work and revenue streams. I kindly request a review of my account to restore it to normal status. I am eager to continue working on your platform and am willing to provide any necessary information. My profile, under the name John Lebbie (with ID showing as Paul J. Lebbie), demonstrates compliance with the terms of service. To resume running my ads and support my business, I urge you to reconsider the status of my account. If further details are needed, please inform me. You can reach me at [redacted] The Account ID for the FD-1 receipt is [redacted][redacted]. Thank you for your assistance.

I recently created a Facebook page for a new business venture I'm launching. However, when I tried to set up the Business Account for my page through Business Manager, I received an error message stating that I had violated Facebook's Advertising Policies. This came as a surprise to me as I have never run any ads on my account before or even set up a business account previously. Despite not receiving a response after requesting a review, I decided to delete my business account and page, assuming it was a glitch. I then created a new Facebook account without any issues initially. However, upon logging in a few days later, I encountered the same error message about violating Advertising Policies. This time, to request a review, I was asked to verify my business with legal documents. As I'm still in the early stages of my business, I'm puzzled by these repeated issues since I have not run any ads that could have breached the policies. I would appreciate any insights or assistance in resolving this matter. Thank you for your time.

After switching from an iPhone 6s Plus to a Samsung Galaxy S6, I attempted to log into my Facebook account. Facebook notified me about a login attempt from a different device and asked for confirmation. Even though I approved it, I encountered login issues. After contacting Facebook support and providing my ID to prove my identity, there has been no progress in resolving the problem. Despite changing my password, I am unable to log in as the 6-digit code is not being received via text due to not having my phone number listed on the account. Assistance in resolving this issue would be greatly appreciated.

1) While casually scrolling through my Facebook account, I received a sudden message requesting verification of my identity by uploading a photo. I attempted to upload my Texas Driver's License as I recently relocated to Texas from New York. After encountering network issues during the upload process multiple times, I tried with my New York Driver's License, only to receive a message stating my submission is under review. It has been 5 days, and there have been no further updates. 2) There might be confusion regarding my ID due to my recent move from New York to Texas. Although I previously submitted my New York ID, I now possess a Texas ID. I have been an active user of this account for over 10 years. I have also been requesting Facebook to release my username, "bilalkidwai," for some time now. 3) I submitted an impersonation request for my own account in order to regain my long-standing username, "bilalkidwai," which I have used for over a decade. I believe this action may have led to the blocking of my genuine account. I can provide proof such as emails, phone numbers, address, and a legitimate ID to verify my account.

Hello, I need assistance with my Facebook accounts. I moved from the US to China and have been using a VPN to access Facebook. Recently, I created a business account, a business ad account, and a personal ad account for my startup. However, my business account was disabled shortly after creation due to advertising restrictions. As a result, I used my personal ad account, but it gets disabled every time I try to create or edit an ad, even though I have reviewed Facebook's Ad Policy multiple times to ensure compliance. I have been submitting review requests constantly, but today I received notice that my advertising access is restricted. Facebook Business Support informed me that they can only help submit a request and don't handle business account issues. I'm unsure what steps to take next to resolve this issue and keep my business going. Any advice would be appreciated. Thank you.

I have been experiencing issues with Thug Life for the past four weeks. The game is not loading properly, points are not being rewarded, and the 75 spins for inviting people are not being given as promised. Despite making numerous complaints, the problem persists. Occasionally, I receive small compensations like 5 - 25 Energy cans, but this does not make up for the ungiven spins. I have repeatedly reported the problem over the last few hours and have even spent money on the game without success. The main purpose of inviting friends was to earn spins without having to spend money, but now this feature seems to be malfunctioning. Additionally, I would like assistance with reopening my other account on my phone. My computer account is open but freezes during gameplay.

I am Maksym M. and my email is [redacted] Over two months ago, my Facebook account was suddenly blocked and then disabled, leaving me unaware of the reason. Each time I try to log in, I receive a message stating "Your Account Has Been Disabled" and directing me to the Help Center for more information. I have followed the procedure to request a review by submitting my full name and driver's license, as requested by Facebook, but after receiving a confirmation message, there has been no further communication. I believe my account is temporarily disabled, as it doesn't indicate permanent closure, yet I have significant business pages and a group linked to it, along with a history of advertising on the platform. I am perplexed by the lack of contact from Facebook and unsure of the appropriate next steps in this situation.

I am requesting assistance from Facebook to recover all my photos and posts that disappeared prior to Saturday, March 7, [redacted], due to a hacking incident by someone from Vietnam. Despite changing my password immediately and regaining access to my account, it was emptied. An additional nuisance is receiving notifications in English and Vietnamese. While I have managed to revert the language settings to English, it appears I need to rebuild my account from scratch. The content left includes my friends list and a few tagged photos. Please refrain from requesting my credit card information for assistance. Although I am willing to pay for help, the hacking has heightened my concern, and I am reluctant to disclose financial details. For communication, reach me at [redacted] or [redacted] in Australia.

Hello, I need assistance recovering an old account that was disabled. A few years ago, I had accounts on Facebook under the usernames "mrpaulbartlett" and "thepaulbartlett." Unfortunately, these accounts have either been deleted or disabled. I recently returned to Facebook and created a new profile under the username "paulbartlettofficial." However, I would like to reclaim one of my old usernames as they were registered in my name previously and are not currently available. Could you please free up either username "mrpaulbartlett" or "thepaulbartlett" so I can change my current username back to one of them? I am unable to do this myself, and your help in making this adjustment would be greatly appreciated. Thank you for your time and assistance. - Paul Bartlett

I've been struggling to regain access to my Facebook account for quite a while. Initially, I believed it was due to forgetting my password and attempted various combinations to no avail. However, each unsuccessful login triggered robot verifications and even marked my attempts as spam. Subsequently, I considered that my account's linked email, an old Yahoo address I can no longer access, may have been the issue. Likewise, the associated phone number is also inaccessible. Upon the latest login endeavor, I encountered an error message stating, "You Can't Use This Feature Right Now," explaining that the limitation aims to prevent spam. Despite minimal Facebook usage, largely for viewing old content and connecting with relatives, accessing my account has become a daunting task. I'm disheartened by the situation and have invested much effort into resolving it. I am eager to explore avenues to regain account access and verify my identity. Thank you for any assistance offered.

To Facebook Management Officer, I am writing to request assistance as my Facebook account has been permanently disabled. I have been an active user for some time, but recently I have been unable to log in due to this issue. I have used my account for personal connections as well as in the PUBG game where I have [redacted] Indian rupees that I would like to access. I am providing my Facebook ID ([redacted]), name (Ravi Yadav), password (pulser96), and my Indian government-certified ID proof (Aadhar card) for your reference. Kindly enable my Facebook account for me to regain access. Thank you for your attention to this matter. Sincerely, Ravi Yadav

Hello, I need assistance regarding someone using my email for Facebook and Hotmail Outlook. They have changed the recovery email, preventing me from resetting the password. Despite proving my identity to Facebook, they claimed the issue was resolved, but the hacker is still active. I am frustrated and have been dealing with this for over a week. While I managed to recover my Hotmail account, my Facebook remains compromised. The hacker has altered all security information and is using the email [redacted], pretending to be me and engaging in fraudulent activities on Facebook Marketplace. I have taken steps such as canceling my bank cards and involving the authorities, but the issue persists. Any help would be greatly appreciated.