Facebook Customer Service Issues

On 3/08/[redacted] at 11:39 AM, I received an email from Facebook regarding a password change request. Later at 1:18 PM, another email confirmed the password reset that I did not initiate. Surprisingly, the change allegedly originated from a Windows device in Gilbert, AZ, which is not my location as I reside in Scottsdale. Subsequently, at 3:35 PM, I received an email informing me that my password was changed, leading me to change it back since I did not initiate the initial change. Eventually, at 6:18 PM, I received an email notifying me that my account was disabled and permanently deleted due to a violation of Facebook's terms. I have been a Facebook user since [redacted] and have never breached their terms of use. It appears my account was hacked, leading to this unfortunate situation. My Instagram account is also affected. I urgently need assistance in regaining access to my account.

My Facebook account was disabled about a week ago. I appealed, and they claimed I violated their terms, which I hadn't done before the account was disabled. It notified me that someone logged in from another location, so I changed the password, but it got disabled again today. I was playing PUBG Mobile, and the disabled account was linked to it. Today, that account was online, the profile picture was changed, and someone is using my PUBG Mobile ID. It seems like my account was hacked, disabled, and is now being used. I need help with this situation.

I decided to start fresh on Facebook by deleting my original account, downloading my information, and waiting 30 days. Now, I am facing difficulties creating a new account despite multiple attempts. Each time I try, I am swiftly logged off and my account gets disabled shortly after. I have submitted my identification documents multiple times to prove my identity to Facebook but have not received a response. This process has been ongoing for months, and I am eager to access Facebook with a new account. If anyone has any advice or can help, I would greatly appreciate it. Thank you.

I can't access my Facebook account. I used the trusted contacts to reset my password and updated it. The email associated with the account is now inactive. When I try to log in, it prompts me to select the email and phone numbers I prefer. After changing the email, it informs me that there are limitations on how frequently certain actions can be performed within a timeframe and asks me to try again later. Even after waiting and attempting again, the issue persists.

I think my Facebook account (Michael Ferrante Sr from Bullhead City, Arizona) has been mistakenly locked. Following the suspension of my son's account (Mike Ferrante from Los Angeles, California), my account experienced identical issues without any prior notification. I am puzzled as to why my account was penalized for my son's actions. Additionally, my son's suspension appears to have been mishandled, as he did not breach any policies but was notified of a 7-day suspension that was extended to 30 days inaccurately. The entire situation seems unfair and unjust.

Hello, I have been using Facebook for many years without any problems. Unfortunately, recently, a video containing inappropriate content was sent to my page. Despite deleting it promptly, my account has been disabled. As a result, I am unable to access my cherished childhood memories stored on the platform. I attempted to submit an appeal form, but it seems to be malfunctioning and I am unable to send the request. I would greatly appreciate any assistance with resolving this issue.

My Facebook account, Jetaia D Brown, was hacked, and the hacker changed the email, password, and phone number. I have tried to recover it by sending a photo ID, but Facebook disabled that option. I need help to regain access to my old account as soon as possible. Thank you.

A few weeks ago, I was using my Facebook account as usual. I posted a story, left comments on my friend's pictures, and messaged my girlfriend at night. However, the next day, I found myself locked out of my account. I provided my PAN card details for identity verification, but I keep seeing a message saying, "You cannot use Facebook at the moment." This account has been my only one since [redacted]. I would greatly appreciate any assistance in recovering it. Thank you in advance for your help.

I am a 45-year-old divorced woman from the United States who experienced a tragic fire three years ago that claimed the lives of my son, my dad, and destroyed my house. My family, especially my close relatives, has been a source of strength and support during this challenging time. I was raised in a small town with traditional values and faced difficulties in school due to my ethnicity and bilingualism. Despite struggles, I graduated in [redacted] and received academic recognition. I got married in [redacted], had two children, one of whom had Asperger's syndrome, and later remarried and divorced. My Facebook account, where I keep cherished memories of my loved ones, got hacked. I'm seeking assistance to retrieve my photos for my family. Please contact me at [redacted] for prompt resolution, as my account is private and holds sentimental value for my family.

My business profile "Star Paw's" and linked page "Star Paws Pet Services Ek" have been disabled. I have submitted identification to regain access, but Facebook has not responded. The disabled status of the page is worrisome since it is a business page with client connections. I am unable to access the page due to the disabled linked profile. I am willing to link my personal Facebook account as an admin to this page if that helps in recovering access.

I recently discovered that my password has been altered without my consent. Unfortunately, I am unable to receive text messages for verification as my phone number is no longer valid on the account. Rest assured, I can furnish past passwords, list the emails stored in the account, and provide any necessary details to confirm my identity. As a musician and festival booking agent, regaining access to my Facebook and Gmail accounts is crucial. Your prompt assistance with this matter would be greatly appreciated.

On February 15th, my Facebook account and login email were compromised, leading to their disabling. Unaware that my email was affected, any communication sent by Facebook regarding my disabled account would have bounced and were not retained. Simultaneously, a Page I managed was hacked, and I lost access to it. Unauthorized videos were posted, and the Page's name and ownership details were altered without my consent, changing the principal countries of ownership to the USA, France, and Kosovo, whereas I am based in Australia. Attempting to log in now results in a message stating my account was deactivated for violating Community Standards, despite my innocence. I am hoping to either restore my account or permanently delete the compromised Page.

I came across this link on Facebook after expressing my opinion. It seems unfair that while my comment about Trump's lies gets flagged, actual propaganda is allowed to influence elections. It's concerning how Trump, Fox News, and other right-wing media outlets are able to spread false information without consequences. My statement was based on facts about Trump's numerous lies, yet it was censored. It's frustrating to see the double standards in place when it comes to sharing information and opinions.

I have been struggling for four days to locate a security code on my phone, but every number I try seems to be incorrect. I have been using Facebook for many years without any issues like this before. As I run an online business, not being able to access Facebook is costing me money, something I cannot afford to lose. I rely on this business to make a living and pay my bills, especially since I have limited income. Your assistance in retrieving a code promptly would be greatly appreciated. Thank you, Sylvia.

I've been struggling to delete an old account for years now. It's the first account I ever created, and I really need it gone for good. I've tried everything, but I no longer have access to the phone number linked to it, which makes resetting the password impossible. I could really use some help figuring out how to remove this account as I'm no longer using any social media platforms. I've attached a screenshot of the message I receive when I attempt to delete it.

After deactivating my previous Facebook accounts, I am now unable to create a new account due to some issues with comments made on my profile without my knowledge. I would appreciate a fresh start on Facebook. Despite trying to use my email ([redacted]) and phone number ([redacted]), Facebook is not accepting them. Despite attempting to delete my old account tied to the same phone number, I am still unable to set up a new one. If there is a ban on my account, I would like clarification on the reasons behind it. Best, Johan van Stelten

Concern with Business Account #[redacted][redacted] I suspect Facebook mistakenly disapproved my Business Account. The two Ads, a LIKES Campaign and a Messenger Ad, comply with all policies, free of False Statements, Deceptive Claims, or Profanity. As a loyal customer adhering closely to Facebook’s regulations, I continuously educate myself with Facebook Blueprints courses. Despite the vast volume on Facebook needing software screening, I believe an error occurred. I request a manual review of my Business Account, prompt REMOVAL OF THE RESTRICTION on Ad Account #[redacted][redacted] and associated Ads. If unable to reactivate, kindly advise how to ensure compliance. Your immediate attention is appreciated. Carol H. PS - Encountered error #[redacted] indicating the account is inactive despite being paid up. Looking forward to its reactivation soon.

I recently started advertising on Facebook. Some of my ads were disapproved, and after appealing, they were reversed. However, my ad account was eventually shut down, so I created a new one. When the first ad was disapproved, the new account was automatically shut down. Despite my appeals, they insisted it was shut down correctly. Upon creating a 3rd ad account, they accused me of running ads for an MLM, leading to the shutdown of both my ad account and business manager account. Despite admitting the ad account shutdown was in error, they still did not reinstate my business manager account. Their response to my request for reinstatement was final due to alleged policy violations, although my ad account was reactivated previously. Contacting them via email and chat is no longer an option since my account is disabled. I am eager to resolve this issue and appreciate any assistance.

Dear Facebook, I am unaware of the unauthorized use of my account and request information about the incident. Despite my error of visiting freeitems.xyz, I seek communication from Facebook at [redacted] for clarification. I appeal for a thorough investigation and deny any wrongdoing or threats against others. I regret sharing my credentials on freeitems.xyz on March 6 in search of free rewards for Pubg, specifically the M4 glacier skin, only to realize it was a scam. Since March 6, my account remains disabled after submitting an appeal and providing my Aadhar card to prove a potential hack due to no offensive actions on my part. Previously, Facebook would alert me when unusual login attempts occurred, yet this time there was no warning. Concerning the violation on March 6, I request verification of the IP address used, as it should not match my location in Kolkata, India. Following the incident, I had temporary access to my linked Pubg account but ultimately lost access upon logging out and received a disabled account notification. I maintain my innocence and urge for a fair assessment of the situation before judgment. I seek clarity and justice in this matter. Sincerely, Yogobit Chatterjee

Hello, I'm Nathan Pillay. I created a Facebook page called What Family Memes with two groups, geared towards sharing funny content. Recently, a video was flagged as graphic violence when it actually just showcased harmless fails. Despite other pages sharing similar videos, my page was unpublished due to multiple violations cited. I immediately appealed this decision. My page had nearly [redacted] followers and was well-received in my community. I always strive to adhere to Facebook's guidelines, although interpretations can differ. I acknowledge my oversight and am sincerely sorry. I implore Facebook to reconsider their decision, as this page is not only for entertainment but also a source of income for me. I promise to be more vigilant with my content moving forward. Please, reinstate my page What Family Memes. Thank you.