Dear support,*On **th of February, my Facebook Account has been disabled, due to a hack...

GetHuman4375253's Recover Hacked Account issue with Facebook from February 2020

Help with my Facebook issue
Before contacting them, items GetHuman4375253 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4375253's own words
Dear support,*On **th of February, my Facebook Account has been disabled, due to a hacking account violation. Almost at the same time, I've received to my mailbox *****@***.com a mail from *****@***.com with object "****** est Votre code de recupereration de compte Facebook", concerning a password reset request”.*The same day later, I followed Facebook's form to signalling that the account has been disabled, inserting my name "G*raldine Ohrt" and appending my Identity Card in .pdf file.*I'm sure that I never did something's against the Facebook terms and I'm in trouble without my FB account, because I use it also to authenticate on other portals, as Instagram and others.*Yesterday somethings changed and Facebook proposed me, via Wizard on the APP, to review the recent post, recent apps installed and change my password, to recover my account. *This seemed to be good until accunt was immediately disabeled again because the hacker replaced also my photo profile with ISIS black FLAG.*Can you help me to get back my FB Account? *Thanks a lot*G*raldine OHRT

GetHuman4375253 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman4375253
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 219403 others
0 customers following this

Timeline

GetHuman4375253 started working on this issue
Feb 19th 11:07am
GetHuman4375253 shared this issue with friends on Facebook
Feb 19th 11:08am
GetHuman4375253 indicated the issue is not fixed yet.
Feb 19th 7:57pm
GetHuman4375253 indicated the issue is not fixed yet.
Feb 19th 7:58pm
GetHuman4375253 indicated the issue is not fixed yet.
Feb 20th 9:48am
GetHuman4375253 indicated the issue is not fixed yet.
Feb 20th 10:24am
GetHuman4375253 indicated the issue is not fixed yet.
Feb 20th 11:11am
GetHuman4375253 indicated the issue is not fixed yet.
Feb 20th 11:19am
GetHuman4375253 indicated the issue is not fixed yet.
Feb 20th 11:47am

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