I went to jail for awhile and while I was incarcerated my wife disabled my phone and af...

GetHuman4310121's customer service issue with Facebook from January 2020

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The issue in GetHuman4310121's own words
I went to jail for awhile and while I was incarcerated my wife disabled my phone and after I got out I got a new phone and number and I'm having a hard time logging in to my account and every time I try to log in I get sent to a security screen and the old phone number I can't use cuz I no longer have that phone number or phone and I have no way to get ahold of the people on my account recovery screen so I can't get the codes that Facebook will send them and when I get a code sent to my email address and I type it in I get the security screen again asking for verification of my identity and one time I was able to send a picture of my ID and that's been a couple of weeks ago and I haven't heard back from them and I'm trying to get on Facebook and I think Facebook should have contacted me by now

GetHuman4310121 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman4310121
Jan 30th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 234510 others
0 customers following this


GetHuman4310121 started working on this issue
Jan 30th, 2020 4:08pm

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