Facebook Customer Service Issues

My Facebook account was hacked, reported, and unfortunately disabled along with all my photos. I no longer have access to it. I called the Facebook number, but received no answer. The account was used by a friend to fraudulently impersonate me and hack my Google account to sell private photos through email transfers. I reported this to the police but have since moved. I would like my account back and this issue resolved. My trust has been severely violated, and I feel hurt and exploited. I would appreciate help with this matter. The email linked to the account was [redacted]@yahoo.com, but I no longer have access to it. I can be reached at the email provided below.

Hello Support Team, I'm Bill, the representative of Visible One, a web development and digital marketing company. Facebook marketing and advertising are crucial aspects of our services. We've been using the email address [redacted] for years to manage our clients' Facebook and Ads Accounts. We currently have active Ads Accounts with significant monthly spending, managed by colleagues from various regions. Unfortunately, our account has been unexpectedly locked, impacting our ability to serve our clients. The account is interconnected with Manager and Ads Accounts for many clients, leaving us unable to proceed with our work. Your prompt assistance is greatly appreciated. You can reach me at +[redacted] [redacted]; I am currently in Hong Kong. Thank you for your help.

I am having trouble accessing my account after attempting to switch to a new phone. Despite not changing my password, the email associated with the account is outdated, and I cannot access it. While I was previously logged in on my old phone, I am now unable to log in. Interestingly, it displays my name and picture, but there is a dubious link associated with it. When I try to enter my information, it prompts me to update the email, but the process to enter the code sent to the email is unclear. I have the details of the old email, phone number, past locations used, recovery contacts, and the unchanged password that is no longer working. Assistance would be greatly appreciated.

On January 1st and 3rd, or perhaps only on the 3rd, I made two Facebook Messenger payments to my friend, Lisa Amesoli. One was for $20 and the other was for $[redacted]. This situation has been complex as we've been corresponding with PayPal and Facebook Pay through chat for weeks without a resolution. We've followed all instructions but Lisa hasn't received the payments, and I haven't been reimbursed. Here's a summary of the situation: - Both payments were sent to Lisa Amesoli. - She didn't have an account set up and declined the payments unknowingly. - I mistakenly selected “no” in response to a message asking if I authorized the payments, possibly triggering a fraud investigation. - Lisa and I contacted PayPal, who stated the transactions were completed on their end and advised us to reach out to Facebook Pay/Messenger. - Facebook Pay asked Lisa to complete a form by clicking on a link, which she did twice. - Despite our efforts, including filling out forms, live chatting, and seeking assistance, almost a month has passed with no resolution. - Complicating matters, Lisa suspects the card she used may have been invalid at the time of the transaction. - Additionally, the card I used is a disability card, so any refund cannot be deposited onto it due to government restrictions. This situation is incredibly convoluted, and I am struggling to determine the current status of my funds. Any assistance would be greatly appreciated.

After recovering my hacked Facebook account, I updated my phone number on the profile. Yet, when I forgot my new password and tried to reset it, I faced troubles with two-step verification. Despite receiving a code on my Gmail to reset the password, I couldn't proceed due to not getting the SMS code on my phone. This led me to create two more accounts, each facing the same SMS code issue for password reset. Finally, with my third account and a new number, I managed to receive the SMS code. Now, I aim to delete my earlier accounts and retain only one to prevent future problems. Unfortunately, I can't log in to merge accounts as I do not receive SMS codes and lack the "call me instead" option. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I have had multiple Facebook accounts in the past due to unwanted followers. After experiencing a breakdown in January, I took time off work and attempted to launch various businesses. One of them was SimiSHoo, a brand I am dedicated to developing now. I closed down a Facebook account related to floristry along with the associated website because I will soon start a new full-time job. My latest Facebook account, Simi SimiSHoo, reflects my brand even though my actual name is Simonne Holder. I have deleted all old emails connected to those businesses. Moving forward, I aim to have only one account focused on SimiSHoo, which is my print-on-demand service, allowing me to manage it alongside my new job.

I need assistance in recovering my hacked account. This morning, I discovered that both my primary email address and phone number were changed to a Nigerian number. I tried to recover it using an alternative email, but that too had been removed. I asked my friends for help with the recovery code, but the message has not reached my email yet. When attempting to report the compromise, the password reset email was sent to an unknown address, making it difficult for me to take further action. I am seeking help to resolve this issue promptly so I can regain access to my Facebook account.

I represent the Miss India WorldWide Pageant. Our founder's official profile is @alizarajan and is the only recognized profile for Miss India Worldwide Kenya. We exclusively hold the prestigious franchise, acknowledged by government officials and worldwide ambassadors. We can provide further validation through online searches or news articles upon request. We are currently facing challenges with multiple fake accounts on Instagram posing as part of our pageant. Despite our verification attempt with tax identification, it was declined. This situation is impacting our online presence significantly since we primarily utilize Instagram for outreach. We have a strong media presence online and in print, which can be confirmed. We seek assistance in resolving this issue promptly to prevent any disruptions to the upcoming June pageant. To counter impersonation, phishing, and scams, we have paused marketing activities on our page.

I would like to bring to your attention that my official profile for Miss India Worldwide Kenya is @alizarajan. Serving as both the national director for Kenya and the [redacted] winner, I can provide proof through online searches, news articles, or any other means you require. Unfortunately, leading up to our upcoming pageant, several malicious accounts have emerged impersonating us. This is a new challenge for us as we heavily rely on Instagram for our social media presence. I have already submitted a verification request along with my tax pin. It's important to note that we have garnered significant press coverage online and in print. Urgent assistance is needed to address this matter promptly to prevent any complications for the upcoming pageant. Currently, we have ceased all marketing activities on our page to prevent further impersonation, phishing attempts, and scams.

Hello, I created an account in [redacted] with the number [redacted], and after resetting my phone, I am unable to access my account due to not having the old number. The previous number was +49 [redacted]81. Since I no longer have access to that phone number, I would appreciate it if you could change it to my email, "[redacted]" I need to access my account as I can currently only log in to Instagram via Facebook. Your assistance would be greatly appreciated. Thank you.

While browsing on Facebook and interacting with friends, suddenly I got logged out due to my account being compromised. I no longer have access to the mobile SIM linked to my FB account, but fortunately, I received three Trusted Contacts codes to confirm my identity. After successfully proving my identity, an email was supposed to be sent with a security code. However, after a delay of 5 hours, I received multiple emails, each containing a different code and instructions to paste it in the browser. Confusion arises as there was no initial link provided by FB. This frustrating experience is making me consider quitting Facebook altogether. It's a disappointing ordeal with their recovery process making me feel like I'm stuck in a never-ending loop. It's time to rethink my time spent on this platform. Peace out everyone!

My Facebook account, [redacted], has been hacked. I am unable to log in as I am not receiving the code sent to me, and my account information has been altered. My name is Tammy Lacy Town, and my email is [redacted] My phone number, [redacted], is also on file, but the information has been changed, and I am not receiving any emails from Facebook. Please contact me at [redacted] Facebook, please reach out to me to address and resolve this issue. I have submitted a form with my government ID, but the problem is still unresolved.

I own multiple pages, each serving different purposes. On my book-selling page dedicated to grief, my business page, the option to boost posts is unavailable. The same issue is happening on my artist page as a singer and my choir page. Facebook claims I have outstanding payments for advertisements, but I haven't run any ads because I've been unable to set them up. Every attempt to access my account ends with a message stating I'm unauthorized. I'm eager to drive traffic to my pages and utilize advertising features on Facebook and Instagram, so any advice or assistance would be greatly appreciated.

During my time in jail, my wife disabled my phone. Now that I have a new phone and number, I am struggling to log in to my account. Each time I attempt to log in, I am directed to a security screen that requires my old phone number for verification, which I no longer have access to. I also cannot reach the individuals listed on my account recovery screen to obtain the necessary codes from Facebook. Even though I received a code sent to my email address, entering it prompts the security screen to ask for further identity verification. I uploaded a picture of my ID a couple of weeks ago but have not received any follow-up from Facebook. I believe they should have reached out to me by now as I am eager to access my Facebook account.

I am currently experiencing challenges with the Facebook pixel and Ads Manager. The pixel does not seem to automatically track the initiate checkout event on my Shopify website. I believe I have discovered a workaround by configuring events using the pixel helper tool. As I proceed to set up my Ads Manager, I encounter difficulties customizing the column set. I possess separate ad accounts for my personal Facebook profile and my business page. In setting up my business page, I notice that when trying to add columns such as "Add to Cart," "Checkouts Initiated," "Purchases," "Purchases ROAS," and "Content Views," the selections available are only the "on-Facebook" versions, with the absence of the "website" versions, unlike in my personal ad account where all options are present. Given that I do not intend to primarily sell products via my Facebook page, the website metrics hold more significance to my advertisement efforts. Any insights you could offer on this matter would be greatly appreciated in aiding my progress.

Hello, my name is Mainul. My account was disabled after I responded to your email. I am the authentic user of the account linked to the email [redacted], under the FB name Mainul Islam. I appreciate your efforts in combating fake accounts, but mine is legitimate. I rely on this account for various apps and tasks and would like it reinstated. I have attached my official ID as proof of identity and can provide any additional information associated with my account. Here are some details: - Name: Mainul Islam - Email: [redacted] - Date of Birth: May 26, [redacted] - Nickname: Fahim - Two-step verification number: +88 [redacted]8 - Present address: Chittagong - Permanent address: Comilla - Currently studying Computer Science and Engineering at Ahsanullah University of Science and Technology I have also enclosed my birth certificate for verification purposes. I hope for your assistance in resolving this matter promptly. Thank you, Facebook Team. Best regards, Mainul

I recently created a new account to set up a page for an online radio station I'm working on. However, my account got blocked unexpectedly. The system requested identity confirmation, which was confusing as I've never encountered this before on social media. Despite feeling uneasy, I complied by sending my ID and a photo of myself. But the system kept asking for more information until my account was disabled. I've tried sending my driver's license, but the discrepancy between the name I use, Charly Petrone, and my official name, Hector Carlos Petrone, has caused issues. I've appealed multiple times without success. I believe it's unfair as my personal account shows no history of problems. I urgently need assistance to resolve this and recover my account before launching my radio station. Please contact me through my personal account at www.facebook.com/charlypetrone or the email [redacted] Your help is greatly appreciated. Thank you.

I attempted to log in to Facebook only to find out that my account has been disabled for apparently violating Facebook's terms of service. I reviewed the policies and can't identify any violations on my part, and if there were any, I was not informed about them. I also got a notification that my account was compromised and accessed without my consent. I suspect that during the time my account was under someone else's control, they might have breached Facebook's terms unknowingly to me. I kindly request a thorough investigation into this matter and the reactivation of my disabled account as it is crucial for maintaining contact with friends and connected to apps where I have made investments. Thank you for your attention to this issue.

I came across an ad from Kitetee.com and decided to order 2 phone cases from their website. When the products arrived, I realized they were too small because I mistakenly thought my phone was a Galaxy 9, not a Galaxy Note 9. I reached out to the company to request a return and refund, only to be informed that they do not accept returns or exchanges as the items are "made to order." Despite not finding any mention of this policy on their site, they refused to accommodate my request. Even suggesting an alternative exchange was denied. I attempted to dispute the charge with my credit card company, but as the product was delivered as described, they couldn't assist further. While considering legal action over $52, I urge the website to vet companies like Kitetee.com more thoroughly to avoid misleading ads. This experience highlights the importance of transparent policies to prevent false advertising.

Hello, my account has been unexpectedly deactivated. I believe this is a mistake. I promise to comply with Instagram's guidelines in the future and kindly request the reactivation of my account. As a fashion model, my work relies on my account, so this situation is quite concerning for my future opportunities. I think there might have been an error in your detection software. I kindly ask a team member to review my account to verify that I do not engage in negative behavior on the platform. I have important messages from loved ones that I would like to access. It is crucial for me to have my Instagram account back. You are welcome to remove any content that may be problematic, but restoring my account is essential to me. I appeal to you with sincerity and hope for a positive response.