I went to jail for awhile and while I was incarcerated my wife disabled my phone and af...

GetHuman4310121's customer service issue with Facebook from January 2020

Help with my Facebook issue
First: share to improve GetHuman4310121's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4310121 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman4310121's own words
I went to jail for awhile and while I was incarcerated my wife disabled my phone and after I got out I got a new phone and number and I'm having a hard time logging in to my account and every time I try to log in I get sent to a security screen and the old phone number I can't use cuz I no longer have that phone number or phone and I have no way to get ahold of the people on my account recovery screen so I can't get the codes that Facebook will send them and when I get a code sent to my email address and I type it in I get the security screen again asking for verification of my identity and one time I was able to send a picture of my ID and that's been a couple of weeks ago and I haven't heard back from them and I'm trying to get on Facebook and I think Facebook should have contacted me by now

GetHuman4310121 did not yet indicate what Facebook should do to make this right.

How GetHuman4310121 fixed the problem

We are waiting for GetHuman4310121 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman4310121
Jan 30th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 234510 others
0 customers following this

Timeline

GetHuman4310121 started working on this issue
Jan 30th, 2020 4:08pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians