I’m trying to gain access to my old Facebook account. I lost access to it when I change...

GetHuman-woodmcgu's customer service issue with Facebook from January 2020

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The issue in GetHuman-woodmcgu's own words
I’m trying to gain access to my old Facebook account. I lost access to it when I changed phone number and bought a new iPhone a few years ago. My two step verification is on and set to send a code to my old phone number. The name on the account is Wood McGuire, the email associated with the account is *****@***.com and the old phone number is (***)***-****. Im more than happy to verify any information that you need. I still have access to both the email and recovery email associated with that account. I would greatly appreciate it if I could gain access to my old account because even though I had to create a new account, it’s not the same. I’ve had that account for as long as I can remember and all of my messages, memories, and correspondences are not something that’s easily replaced. Please help.

GetHuman-woodmcgu did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-woodmcgu
Jan 26th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 236441 others
0 customers following this

Timeline

GetHuman-woodmcgu started working on this issue
Jan 26th, 2020 5:56am

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