Facebook Customer Service Issues

Recently, my Amazon Fire 7 stopped working and wouldn't charge, which has my Facebook account saved. My daughter gifted me a new Amazon Fire 10, but I'm facing challenges transferring data due to potential security issues. Surprisingly, after attempting to charge the Fire 7 using the computer's power plug, it restarted, with 87% battery, and Facebook now works. I'm hopeful that with this development, I'll be able to transfer my Facebook account from the Fire 7 to the new Fire 10. My old email ([redacted]) and Facebook seem to be functioning on the Fire 7. Although my Amazon phone number remains the same, I'm uncertain about the password presently. My previous phone number was ([redacted]). Your assistance is greatly appreciated!

I am Albert Loi, and I would like to address an issue regarding my mother-in-law, Gan Kim Mooi, who has had multiple Facebook accounts created with the help of others over the years. Due to her lack of tech knowledge, she no longer has access to her old accounts. My wife and I have recently set her up with a new phone, a new email address ([redacted]), and a new phone number (+[redacted]8) to give her a fresh start online. Unfortunately, Facebook disabled her latest account after just two days of use. We are requesting Facebook's assistance in permanently deleting her old accounts (linked below) and enabling her new account at [redacted] She is willing to provide any necessary verification to prove her identity. Please allow us to communicate with Facebook to resolve this matter. Thank you, Albert Loi

I have encountered an issue accessing my Facebook account. Despite entering the correct username and password, I am being denied access, leading me to repeatedly attempt to log in. On some occasions, I noticed my account was seemingly given to someone else, while I appeared to receive a different user's account. This mix-up has created a confusing situation as I do not recognize the friends listed. I prefer to be contacted via email at [redacted] due to potential Yahoo mail problems at [redacted] This complication is particularly distressing for me as I am dealing with the recent passing of my son, and friends are trying to reach out to me and other family members. Your prompt assistance in resolving this matter will be greatly appreciated.

Request to Reactivate Facebook Account - Thilini Senadheera Hello, I am Thilini Senadheera from Sri Lanka. In [redacted], I created a Facebook account with the following details: Name: Thilini Senadheera Email Address: [redacted] Birthday: 08.04.[redacted] On 03.01.[redacted], I discovered that I could not access my Facebook account (message displayed: You can’t use Facebook at this moment) and later found out that my account had been disabled without my intention. I also managed a Facebook page called Thilini’s Kitchen with over [redacted] likes, which I am now unable to access. I am requesting to reactivate my Facebook account linked to the email address [redacted] Please assist me in restoring access. Thank you. Regards, Thilini Senadheera

In [redacted]/[redacted], my Facebook account was closed after a complaint by an individual claiming to be my husband, who was actually a con artist and a criminal planning to exploit me. Despite having a valid marriage certificate which I didn't provide at the time, Facebook decided to shut down my account without consulting me. I didn't contest it then, but I'm now seeking to have my account reinstated. The email associated with the account was [redacted], and it was registered under the name "Mrs. Greene Ambala Warner," using my husband's name. I am working with the police on my case against this individual who subjected me to forced labor and unfair treatment, leading to the false marriage in [redacted]. I believe I have the right to reclaim my account under that name. I question the ethicality of Facebook's actions and request clarification regarding the security of any new account I might open. My contact number is [redacted].

I broke my phone and am using an older one now. Facebook won't recognize it and is sending a confirmation code to my old number. I can't receive the codes or emails to reset my account. I've sent my ID to prove my identity with no luck. Trying to create a new account with the same info didn't work either. Please help me access my old account; I just want to log in again.

Dear Community, I am interested in acquiring a Facebook page related to my business. The current page owner, Liora, has passed away, and I am seeking to continue her legacy in the field of Twin Flames and conscious relationships. Although Liora's daughter occasionally views the page, it has not been actively managed since [redacted]. My goal is to use the platform to promote healing, genuine self-love, and inner wholeness to create more fulfilling relationships and raise consciousness. I kindly request assistance in reaching out to the page owner or becoming the admin of the page. I am willing to take over the rights to the Facebook page "LIORA" to continue spreading Liora's message of love. Should the lady be open to discussing this opportunity, please feel free to forward my sincere interest. Warm regards, Monika Grace

A few years back, my now wife, who was my on-again-off-again girlfriend and mother of my children, accessed my account and changed the login details. I created a new profile and recently rediscovered my old one when I searched for my name on Facebook. After my wife provided the email but forgot the password, I tried to recover the account by submitting my ID multiple times. Despite receiving updates from the old account, Facebook won't let me log in. Both profiles have similar friends, family photos, and images of my children. Even though I have changed over time, both profiles belong to me, Christopher Johnson. I have not received a response from Facebook, and I am hesitant to provide more confidential documents for verification. It seems like a straightforward issue for Facebook to resolve, as they can compare my old and new profiles to confirm my identity.

I have unfortunately fallen victim to a possible scam by "SHOPTIMIZED". Much like FACEBOOK, it is nearly impossible to contact them after making a purchase. Many individuals, including myself, have not received the items we paid for and are struggling to get refunds. It seems like these scams are prevalent on social media platforms and are causing financial losses for customers, banks, and loan companies. The amount of misleading advertisements promising unrealistically low prices is concerning. It is crucial for companies like "SHOPTIMIZED" to be held accountable for the products they advertise, especially for paid promotions like the $[redacted].00 tractor or $78.00 electric car. I hope that efforts are made to rectify this situation for all affected customers.

I have a cracked screen on my iPad and need it repaired. Since I can't access Facebook on my iPad and forgot my password, I tried resetting it on my laptop, but can't receive the code as my linked email is no longer valid. I now have a new Gmail account, but Facebook is still sending important notifications to my old email and old phone number, which I no longer use. I updated my current email address on my iPad, but I'm stuck in a loop where Facebook won't send the reset code to my new email. I've tried updating the app on my iPhone with no luck. My current contact information doesn't match what's on file. Seeking assistance on how to regain access to my Facebook account. Thank you.

Please, Facebook, my account was disabled unknowingly due to something I posted that violated Facebook's policies. I love my account and I would like it to be restored. I am willing to fill out the form, apologize to Facebook, and commit to following the terms and conditions. I want my account back, as I value it greatly and promise to be more careful in the future. I will also warn others not to make the same mistake. My email is [redacted]; however, I cannot access it, so I am using my husband's email to reach out. Please, Facebook, reactivate my account. This is the first and last time something like this will happen, I promise.

I believe I made a mistake in my previous post. I need help fixing my disabled account on Facebook. I was not aware that Facebook disables accounts until today when I tried to log in. Yesterday afternoon, I posted a picture and wrote something on Facebook, and even late at night, I was using it. However, this morning, I was unable to access my account. My name on Facebook is Charity A., and many people love my account. I use it for my business, and it has been active since around [redacted] or [redacted]. I am not sure if the issue is related to my picture or what someone might be doing to my account. My email is sharonblend[at]yahoo.com, and my phone number is [redacted]5. I have already filled out a form on Facebook's help section, but I am asking for assistance in reactivating my account. Thank you.

My Facebook business account was hacked, and a campaign was created for my main account under the name "saq." I discovered this today when I attempted to promote a post on Instagram. The account "saq" has been deactivated but not deleted, causing frustration as it impacts my Instagram promotions. I urgently need this issue resolved so that I can resume using Facebook and Instagram comfortably. I request that the "SAQ" account be deleted and replaced with an active account named "KayJ" for my music promotions on Instagram. Please also ensure that any payments made by the hacker are refunded correctly, as it amounts to over $[redacted]. Thank you, Klodjan.

My account was disabled for copyright infringement when I posted pictures of Yankee candles for sale, unknowingly using an image from the Yankee Candle website. I received an email from Facebook suggesting contacting the complaining party, which I did twice with no response. I am unsure if this is the sole reason for the disabling, and I am eager to solve the issue. It has been almost four months, and I am still unsure how to regain access to my account. Your assistance in this matter would be greatly appreciated.

My Facebook account has been disabled for a day now. I am confident I have not violated any of Facebook’s rules. I have reviewed the terms and conditions and cannot identify any wrongful activity on my part. This is not the first time my account has been disabled; it happened a few months ago as well, and after reporting the issue, it was re-enabled. However, this time I received a message stating I am ineligible to use Facebook, which I believe is an error. My Instagram account linked to my Facebook has also been disabled. Both accounts are essential to me. I would appreciate prompt assistance with this matter.

Hello, I accidentally damaged my iPhone 7+ last year, and the insurance provided me with a new device as they couldn't repair it. I recently retrieved my previous phone number, [redacted]9, as my children misplaced my SIM card. Now, I'm having trouble accessing my Facebook account. Despite attempting to reset my password using either my email or phone number, I'm not receiving the necessary code. Facebook sent an email to my alternative email address informing me that my account will be deleted on February 22, [redacted], which I want to avoid. I am open to verifying my identity by providing ID. Please reach out to me at [redacted] or [redacted]9 to assist me in regaining access to my account promptly. It houses countless cherished memories of my children that I wish to preserve. Thank you.

Hello, I am Nathalie. I have been struggling to contact Facebook about an issue with a new account I tried to create a few weeks ago. Repeated attempts to access the account were unsuccessful, and I am aware that contacting Facebook via email is not an option. I entrusted someone to help set up the account, which now has control of an email address I need for a new account. I apologize for this situation, as I am not a frequent Facebook user but use it to stay connected with family abroad. I am currently unable to log in to delete the account due to being blocked by Facebook. I am in search of assistance to resolve this, as it has caused me significant stress. If I am reaching out to the wrong department, please direct me to the appropriate contact for my case. Thank you, Nathalie

Dear Facebook Team, I am Ye Lin Ko representing Cookie Media Company Limited from Myanmar. As the IT Technician, I oversee our Facebook page, Cookie Myanmar, where we offer movies and TV channels like HBO and Discovery exclusively in Myanmar. We have partnerships with production companies such as Warner Bros., Paramount, and Disney International. Unfortunately, unauthorized individuals in Myanmar are distributing movies illegally on Facebook. Our company holds distribution licenses and values copyright laws. We are seeking guidance on how to address this issue on Facebook as our government lacks specific regulations. We are willing to collaborate with Facebook to rectify this situation. We are responsible taxpayers and comply with all necessary licensing requirements. We urge Facebook to address unauthorized movie groups and pages in Myanmar to prevent further copyright infringement. Please advise on how we can resolve this matter amicably. Ye Lin Ko IT Technician Cookie Media Ltd. Room 06-01 & 06-02, 6th floor, Crystal Tower, Junction Square Compound, Between Pyay Road & Kyuntaw Road, Kamaryut Township, Yangon, Myanmar. Mobile: +95-[redacted] / +95-[redacted] Email: [redacted] Website: www.cookiet-tv.com Facebook: www.facebook.com/CookieMyanmar

This is quite urgent. I utilize my Facebook author's page to promote my book. Facebook has disabled my account without providing a reason for this action. Despite numerous attempts to contact them, including sending my ID and pictures to confirm my identity as requested, I have received no resolution. Consequently, I had to create a second account with a new email, which was also disabled. I then used a different email and phone number to create a third account, fully aware that it would likely be disabled due to the shared IP address. This situation is frustrating as I am uncertain of any violation I may have committed. My paid campaigns on Facebook are affected, and I am left confused and unable to reach their unresponsive customer service. Any assistance you could offer would be greatly appreciated. Thank you for your help. Best regards, Vez J. Author

I am trying to access my old Facebook account, but I have forgotten the login details, security questions, and the associated email addresses. I need to close down this account because I have been harassed and need to stop the contact. The police have advised me to follow the necessary steps to end this situation. I have deactivated my other social media, but I cannot close this account without access. I am looking for guidance on how to reach Facebook support for assistance. Any help in the right direction would be greatly appreciated. Thank you.