Years ago, I created an account for my autistic brother. However, he had forgotten both...

GetHuman4242801's Recover Disabled Account issue with Facebook from January 2020

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Before contacting them, items GetHuman4242801 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4242801's own words
Years ago, I created an account for my autistic brother. However, he had forgotten both his email and password. Therefore, he's lost access to his facebook account forever. Recently, I have created a new account for him using a new email. The information I have keyed into his profile is exactly same the as the old account - for example, same full name, same birthday, same town, same school etc. One day after creating the account, Facebook has immediately disabled it without reason, but I assume it has something to do with that old account. I have tried * times to appeal this, writing a full explanation as to why it's a mistake and submitting valid ID of my brother. However, I have yet to receive any response or any form of acknowledgement from Facebook and it's been more than a week. I don't know what else to do.

GetHuman4242801 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman4242801
Jan 13th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 239548 others
0 customers following this

Timeline

GetHuman4242801 started working on this issue
Jan 13th, 2020 7:22am

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