My Facebook account was hacked about a month ago. The hacker changed my email, my phone...

GetHuman-gnhv's customer service issue with Facebook from December 2019

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The issue in GetHuman-gnhv's own words
My Facebook account was hacked about a month ago. The hacker changed my email, my phone number and my password. They even set up *nd-factor-authentication with their own phone number. I tried changing emails, passwords, I also tried sending surveys to the Facebook Help Center, they only replied to the one where I had to confirm my identity. I couldn't be able to pass through the *nd-factor. Please help me as soon as you can, I'm really out of options. Thanks

GetHuman-gnhv did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-gnhv
Dec 28th, 2019 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 235317 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gnhv started working on this issue
Dec 28th, 2019 9:23am
GetHuman-gnhv indicated the issue is not fixed yet.
Dec 29th, 2019 9:29am