Facebook Customer Service Issues

Last week, I was unexpectedly logged out of my Facebook account on my laptop due to it being locked. After swiftly changing my password, upon logging in, a pop-up notification appeared stating that I was restricted from sharing until this upcoming Monday. The reason for this ban is unclear to me. Since this incident, it appears that my posts are not showing up on my friends' newsfeeds; they can only view my posts by visiting my profile directly. Additionally, a friend who follows me is not receiving notifications of my posts. This situation is puzzling and quite frustrating as I desire to share updates, yet it seems like nobody is seeing them. The number of likes on my posts has significantly decreased to zero. I would appreciate any insights on this matter.

Dear Facebook team, I am reaching out for help as I am unable to access my Facebook account. Despite multiple attempts to reset my password, I have been unsuccessful. Friends have informed me that someone is using my account to solicit airtime, tarnishing my reputation. It has been nearly a week now, and I kindly ask for prompt assistance in resolving this issue. I await your response. Thank you.

I had two of my Facebook accounts disabled, and I need to inform Facebook that one was hacked, and the other was likely stopped because I had six accounts. I want to contact Facebook to explain that I can't log into four of these six accounts and to delete five of them. I have a habit of creating new accounts whenever I forget my login information. I could really use some help with this matter.

My phone was stolen, and I was using an authentication app on it to log in to Facebook. Since the phone with the authentication app was taken, I can't receive the code to access my account on my new phone. I tried following Facebook's instructions by taking different pictures holding a number, but I still can't login. I need a quick solution to regain access to my Facebook account. My account name is Israel Isaac Lynerox. Thank you.

My page was reported for violations, and the post has already been deleted. Facebook's decision to block all my accounts from posting, commenting, and liking seems unfair. The account where I manage the page is already restricted for 30 days, and now I can't log in. The message I receive says to slow down or stop to avoid further restrictions on my account. It's frustrating that even the accounts I created for my business are banned from posting, liking, and commenting. Is it necessary for all the accounts I made to be restricted from these activities?

I decided to deactivate my old Facebook account due to a negative experience and planned to create a new account with only close friends. I intended to use the same email for the new account, which holds significance for me. During the transfer process, Facebook flagged it as suspicious and disabled both accounts. Despite my efforts to clarify the situation and prove my identity, I have not received any response from Facebook. I simply want my email back to use Facebook in a more comfortable way.

I am reaching out about my Instagram account, which was logged out automatically on December 23, [redacted]. Despite entering the correct username and password, I have been unable to log back in. I have attempted to sign in multiple times and used the password reset link without success. An error message mentioning "error character_required" prompts me to verify my ownership of the account. Despite following the instructions on the help center page and resetting the password several times, I am still unable to regain access to my account. Can you please provide guidance on the necessary steps to recover my account?

I am having trouble accessing my account because I am being prompted to verify my name with legal documentation. In everyday life, I go by the name "Sno White," which I am known as by my friends and use when introducing myself to others. I prefer to keep this name on my profile for privacy and safety reasons. I want to maintain a level of privacy and not make it easy for anyone, including strangers or former friends, to look me up online. I believe it is my right to protect myself and my family while using Facebook to connect with loved ones. Despite finding many results for the name "Sno White," I am confused about why others can use it but I cannot. As a stay-at-home mom with family in different states, I rely on Facebook to keep in touch with relatives. I want the freedom to represent myself with the name I choose while safeguarding my identity from potential threats. Due to this issue, I have lost contact with important people and precious photos that hold sentimental value. I feel unfairly treated and disrespected in this matter. I kindly request assistance in restoring access to my Facebook account.

Hello, I used my account yesterday and slept. When I tried to log in after waking up, I received a message stating that my password had been changed during the night. Someone has hacked my account and altered the password. Unfortunately, I cannot access the email linked to the account as it is an old address. If necessary, I am willing to provide you with the names of my family and friends who are Facebook users. They can verify that the account belongs to me. I am at a loss for what to do. I can also offer my driver's license and passport for further verification. Additionally, you are welcome to reach out to my Facebook contacts for confirmation. Any assistance you can provide would be greatly appreciated.

Hello, I recently realized that I am unable to access my main Facebook account despite deleting another account associated with the same email. My main account is still visible on my friend's Facebook, but I cannot locate it when trying to log in using their name. I need help to recover access to my main account. Thank you.

As a moderator of a Facebook group, I've noticed that the option to give feedback when declining a pending post has disappeared recently. I would like to know why this change occurred and if there is a way to resolve it. According to an article I read in May of this year, the process should include going to the section of the pending post, clicking on "More," and then selecting "Decline Post and Give Feedback" to provide a reason for the decline. If only the "Decline" button is pressed, no reasoning is sent to the member. Any insights on this issue would be greatly appreciated.

Dear Facebook Support Team, I am Magda Khurtsidze from Georgia. I've had my Facebook account since [redacted]. Today, as I was browsing my news feed, I received a message prompting me to take additional steps to log in. After clicking "continue," I was informed that a 6-digit code would be sent to my mobile number, +[redacted]00. However, I received an email stating that my mobile number was invalid, resulting in my account being blocked or deactivated. Additionally, I am the admin of the page "Tourism Center of Tskaltubo," as I serve as the brand manager for this page. I am hopeful that you can assist me in reactivating my profile promptly. I am willing to provide my ID photo for identification purposes. Thank you for your attention to this matter. Best regards, Magda

I recently saw an advertisement on Facebook for a mobile device by Amazon. I proceeded with the purchase online, but I haven't received any information regarding the delivery. Upon reaching out to Amazon customer service, I was informed that it was a fraudulent advertisement by an unknown source. Feeling cheated as both your company and Amazon are renowned brands. How is such fraudulent activity allowed to happen under your names? This is a serious issue as it has resulted in financial loss on my end.

I am reaching out to address a scam incident involving my friend who was targeted and lost control of a significant online page. She fell victim to a phishing scheme where someone gained access to the page and removed her as an admin, subsequently taking over. Despite reporting the issue to authorities in Georgia, where she resides, there has been no resolution. Determined to assist her in regaining control of her account, I am prepared to escalate this matter through appropriate channels to combat fraud. She has compiled evidence, including old photos and personal information about the perpetrator. Currently, we are seeking guidance on the next steps to take. This page holds immense value and significance for her, prompting us to seek assistance from Facebook and other relevant bodies to address this critical situation. I am in direct communication with her and remain committed to resolving this matter swiftly.

My account has been compromised. My email is [redacted], and the recovery email connected is [redacted] My phone number is [redacted]. Prior to losing access to my Facebook account, I managed to capture a screenshot of an email address linked to it, which I cannot control: [redacted] I am eager to regain control of my Facebook account because it contains important family connections and investments in games. I can provide proof of my identity as Erick Dixon through my driver's license and military ID. Kindly consider verifying my identity through additional means such as a birth certificate or social security number. I am in the process of transitioning to a new email, the one attached, to replace [redacted]

My account has been disabled. I haven't used it much recently, just Messenger. I believe it may have been hacked. A while back, someone showed me two Facebook pages with one being incomplete, so I stopped using it mostly. I think the account was fine last week, but now it's disabled. Can you please assist me? My email is [redacted] I'm known in Vancouver as a sports figure. I had a boxing match with Mayweather. I would never do anything wrong or impersonate others. Please help me resolve this issue. Thank you.

Hello, my name is Akshay K. My date of birth is 20/08/[redacted]. The security system has disabled my legitimate Facebook account mistakenly. I can provide proof that I am the real user by sharing my government-issued ID. Please review it promptly and reactivate my account. It contains important business documents. Thank you, Facebook team.

Dear Sir, I have a Facebook account that I don't use much, and recently I changed my password. Since then, Facebook asked me to verify photos of my friends, which I did successfully. However, a few hours later, they disabled my account and requested a photo of me for verification to reactivate it. I submitted the photo, but I haven't received a response yet, and I'm unable to access my account. Could you kindly assist me or provide advice on what steps I should take or how long I'll have to wait? Thank you.

Hello, I am in need of assistance and hope you can spare a moment to help me. My Instagram account is @trinkerbelle and it has been deactivated multiple times without warning. I have tried everything I can think of, but to no avail. This has happened to all my accounts, and I suspect it may be due to mass reporting by others. I have been banned over ten times without even posting anything wrong. @trinkerbelle is my main account, and I deeply miss my community. Receiving help to recover it would be invaluable to me. The help center has not been effective, so I am reaching out for support here. Thank you for any assistance you can provide. Sincerely, Jodie.

Hello, I am currently unable to access my account and my running Ads are still spending money with no way for me to stop them. I've already submitted a photo of myself as requested, but I am worried about the time it may take to complete the process while my credit card continues to be charged. I am concerned that my account may have been compromised, leading to unauthorized use of my Ad Accounts. Please reach out to me promptly to assist in resolving this matter. I have attached a photo of my Passport. My only Facebook account is under the email address [redacted] and my phone number is [redacted][redacted]. If any additional information is needed, please let me know. Anticipating your prompt assistance. Best regards, Vlad