My father's Facebook account was hacked on ********** during the night, and he was no a...

GetHuman4143164's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
First: share to improve GetHuman4143164's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4143164 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4143164's own words
My father's Facebook account was hacked on ********** during the night, and he was no access to his account anymore. His email address used as a login and all the mails alerting this change were erased in order to reverse this. Now the account have an unknown email address as a logging that have no relation to my father.**His email account is secure now (we changed the password).**We would like help reversing the change of the login email or any other way to recover his account.**Thanks for your time and support.

GetHuman4143164 did not yet indicate what Facebook should do to make this right.

How GetHuman4143164 fixed the problem

We are waiting for GetHuman4143164 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman4143164
Dec 23rd, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 235487 others
0 customers following this


GetHuman4143164 started working on this issue
Dec 23rd, 2019 6:17pm
GetHuman4143164 indicated the issue is not fixed yet.
Dec 24th, 2019 12:01am