Well, I’m having trouble logging into my Facebook, and they asked me if I want to reset...

GetHuman2771305's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman2771305 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2771305's own words
Well, I’m having trouble logging into my Facebook, and they asked me if I want to reset my password, and I said yes. So they sent the code to me, but instead, they sent it not to my preferred email address, but to an address called d**************@s******.me. I think some idiot hacked into my account, and I bet it had something to do with my conversation the other day with someone claiming to be a Publisher’s Clearing House Winnings Claiming Agent, but I think he or she’s a scammer. A guy named Thomas Rader brought it up to me, and claimed it’s very “legitimate”. Anyway, I gave them my email and password as part of their “requirements” for delivering the goods to my house and I told them not to contact me anymore after my caregiver claimed that they’re trying to scam me after I explained to them that they want me to pay $*,*** to them in exchange for the $**,*** they claimed I won. I want my personal information I gave them to be permanently deleted from them in the conversation I had with them, before I blocked them.

GetHuman2771305 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman2771305
Dec 20th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 234960 others
0 customers following this

Timeline

GetHuman2771305 started working on this issue
Dec 20th, 2019 7:08pm

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