Facebook Customer Service Issues

Archive 1122

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1122. It includes a selection of 20 issue(s) reported December 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently got a new phone and phone number ([redacted]) and attempted to create a Facebook account using my email [redacted] However, I unexpectedly ended up accessing a different account linked to Spaulino Socrates' contacts. I then tried to create a new account with a different email [redacted], but the account got disabled after inputting my phone number. Despite receiving email confirmation from Facebook regarding the new account creation, I encountered issues setting it up. I followed all verification steps, including entering codes and uploading a profile picture, before the account was disabled. How can I successfully create a Facebook account under my name using my new phone number?
Reported by GetHuman-jeanglor on Mittwoch, 18. Dezember 2019 07:25
I have been trying to get my passcode for more than two days to access my Facebook account. Despite enabling two-factor authentication for security, Facebook has not sent the passcode and it's becoming frustrating. Each time I request a passcode, the response is always "You can't get another passcode at this time." Kindly send me the passcode to access my account. My Facebook username is "Fdo Susamm," and please send the passcode to me at [redacted]. Thank you.
Reported by GetHuman-saamfdoo on Mittwoch, 18. Dezember 2019 07:26
I recently shared a post on Facebook to promote gas cards for my sister's cheerleading fundraiser, but unfortunately, I have been blocked from the platform. Facebook cited it as a violation of community standards even though all I was doing was selling gas cards for fundraising purposes from stores like Fry's and Circle K. I would like to request to be unblocked from all functions, including messages, likes, comments, and shares. If needed, I can provide photos of the gas cards to assure there is no violation.
Reported by GetHuman4115185 on Mittwoch, 18. Dezember 2019 07:35
Hello, my account got disabled for "spam" even though I was just sharing memes and my friends enjoyed them. I need help getting my account back as it's a decade old and holds so much important information. I've grown a following of 3k on my music fan page and losing it would be devastating. My music contacts are all in there, and I've invested a lot of time and effort into building my Facebook presence. I really can't lose it all, so any assistance in recovering my account would be greatly appreciated.
Reported by GetHuman-siducks on Mittwoch, 18. Dezember 2019 07:41
I lost my cell phone, and someone has gained access to my Facebook account, changing the password. I contacted Facebook customer service via email from my Gmail account to report this. The person who hacked into my account has posted naked pictures of me from my Facebook Messenger. Despite reporting this multiple times through email, I have not received any response from Facebook support. I even attempted to call 1-[redacted] Facebook customer service, but no one answered. I hope that my pictures haven't been removed from my account, and I am seeking assistance to recover my Facebook account.
Reported by GetHuman4115231 on Mittwoch, 18. Dezember 2019 07:42
I was requested to provide three codes from my trusted contacts to verify my identity on Facebook. However, after confirming my identity, I was supposed to receive an email that never arrived. The help section is not helpful as it keeps directing me in circles. When I try to use the email linked to my old account, I am unable to access it. Going through this process again is frustrating, especially because my trusted contacts were from different countries. I simply want to regain access to my old account. Please assist me in resolving this issue.
Reported by GetHuman4114695 on Mittwoch, 18. Dezember 2019 07:55
Hello! I was using my Facebook Messenger app when I received a notification asking me to sign in again for a security check. After entering my email and password, they requested a code be sent to a phone number that is no longer in use as I moved from America to Vietnam 1.5 years ago. As a result, I am now unable to access my account. Furthermore, when others try to search for my account while logged in, it does not appear. Any assistance would be greatly appreciated.
Reported by GetHuman4115267 on Mittwoch, 18. Dezember 2019 08:01
Hello, I am representing Ergotravel travel agency and am an employee reaching out regarding an issue with recovering approximately PLN 21,[redacted] due to unauthorized payments made on a credit card since June [redacted]. Over the past two months, I have tried contacting you three times regarding this matter. We have successfully recovered around PLN 4,[redacted], which is a small amount compared to the time spent on these communications. If the remaining amount cannot be recovered, we will involve the prosecutor's office. You can reach me at +[redacted]7 or via email at [redacted] Please get in touch with me promptly. Best regards, A.P.
Reported by GetHuman4115274 on Mittwoch, 18. Dezember 2019 08:06
Hello, I'm Shavanna Biggs. My Facebook account was hacked on Saturday, 15.12.19, at 2:00 PM. The hacker changed my email and phone number. I reached out to Facebook and managed to regain access on Sunday at 12:00 PM. Unfortunately, my account was taken away again and has been disabled. I'm eager to know how I can recover my Facebook account. The email address associated with my Facebook account is anton.johnson2jz@ gmail.com, and my phone number is [redacted]. I reside in Gold Coast, Australia.
Reported by GetHuman4115279 on Mittwoch, 18. Dezember 2019 08:07
Dear Sir/Madam, I am writing to report a Facebook account under the name Vedicculturalhome Naamhat Boxtel Nanda, which has been using inappropriate language and making false accusations against me and others. Despite my efforts to block the account, the individual continues to spread malicious information. This behavior has persisted for several years, prompting me to involve the Dutch Police by filing an FIR. I am also considering reporting the unauthorized sharing of my photos and videos to privacy authorities. I urge your support in taking action against this account and advising the individual on proper Facebook usage. Thank you.
Reported by GetHuman-karkiram on Mittwoch, 18. Dezember 2019 08:12
I need help deleting my old Facebook account. I no longer remember the username and password. My ex-partner is using the account to damage my reputation. I would like assistance in removing this account entirely from Facebook. The account belongs to Mariama K. The person using it has my husband's name (Tamba) and text messages as a profile picture.
Reported by GetHuman4115312 on Mittwoch, 18. Dezember 2019 08:25
Hello, I recently received a message from Facebook saying that my ability to boost ads has been mistakenly restricted. I was informed that this issue has been resolved and that I should now be able to promote my business. However, I am still unable to boost ads from my account. Could you please look into this matter and enable the option for me as soon as possible? I appreciate your attention to this issue and thank you for your assistance. Best, Mark
Reported by GetHuman-deriandi on Mittwoch, 18. Dezember 2019 08:35
My name is Jerry Wright, and you can reach me at [redacted] I am experiencing an issue with my Facebook account. Suddenly, it prompted me to confirm my account via text, but I no longer have access to the cell number listed. I currently reside in the Philippines and rely on Facebook to stay connected with my family and friends in the US. I have had this account for several years and losing all my contacts and photos would be devastating. Despite resetting my password, I am continuously directed to verify via text. I have a Philippine phone number, [redacted]35, that I can use if it can be added to my account. My Facebook is registered under the name Jerry Wright, although my actual name is Gerald Wright. I'm hoping we can resolve this issue promptly.
Reported by GetHuman4115336 on Mittwoch, 18. Dezember 2019 08:36
Hello, I hope you're having a good day. I recently created a new page, but I was surprised to find out that Facebook had unpublished it. After reviewing their community standards and policies, I believe my page was removed in error. There was a post featuring a customer testimonial on my page, which may have triggered the action. However, the review was genuine. To rectify this, I have already removed the post. Thank you for your assistance.
Reported by GetHuman4115398 on Mittwoch, 18. Dezember 2019 09:03
Hello, I need assistance. My friend's Facebook account has been hacked. The hacker received an SMS containing a verification code to change the password. Subsequently, someone pretending to be a friend requested a screenshot of the verification code under the guise of making a mistake. Unfortunately, my friend unknowingly sent the screenshot, leading to the hacker changing the password, email, and phone number associated with the account. My friend is now locked out of their account. What steps should we take next? Is there an admin who can help us recover the account with specific details or an ID card? Thank you for your help. Apologies for any language errors.
Reported by GetHuman4115485 on Mittwoch, 18. Dezember 2019 09:37
My girlfriend, Stephanie B., had her account temporarily banned after posting a marketplace ad to sell tobacco, unintentionally violating Facebook policies. Despite it being a one-time occurrence to recover holiday expenses, her account was reported by Imperial Tobacco five months later. We reached out to the company as advised, but they suggested resolving the issue through Facebook. We've made multiple unsuccessful attempts to contact Facebook to lift the ban. It's been over two months now, and Stephanie remains unable to access her account. She understands the mistake, has apologized, and is willing to comply with the rules. We believe a one-month ban was sufficient, and we kindly request assistance in having the ban lifted and her account reinstated. Thank you for your help.
Reported by GetHuman-rderz on Mittwoch, 18. Dezember 2019 09:41
I am unable to access my personal account because Facebook is sending codes to my old mobile number, which I lost nearly a year ago. I can only access my account through my personal email. I have had this account for almost 10 years, and I am desperate to regain access. Please, Facebook, show some mercy and help me retrieve my account. What steps should I take to resolve this issue? Thank you for your response.
Reported by GetHuman4115664 on Mittwoch, 18. Dezember 2019 10:59
Hello! I hope you're having a good day. My name is Sajid from Bangladesh. Recently, my Facebook account got disabled, and I'm unsure why. I had my personal pictures and information on the account, but I got locked out. Facebook requested my phone number, which I added. Then they asked for a picture, which I submitted. After reviewing, they disabled my account today. Can anyone assist me with this issue? Thank you.
Reported by GetHuman-gmspar on Mittwoch, 18. Dezember 2019 11:17
I am Michael S. Da Costa. I deactivated my Facebook account years ago but wanted to reactivate it to connect with old friends. After resetting my password, my account remained locked. Facebook requested my ID for verification, and I submitted my passport copy. However, I have not received any updates or access to my account. I use a different contact email due to trust issues.
Reported by GetHuman-chodery on Mittwoch, 18. Dezember 2019 11:20
As a 25-year-old law student, I have witnessed Lamima Al Majidi's relentless harassment towards my young cousin, resulting in severe depression. To put an end to her bullying, I bravely shared a post exposing her tactics. Over five other girls have since come forward, sharing their own experiences with cyberbullying at her hands. Despite Lamima reporting my post as bullying, its true intention was to provide a safe platform for victims to speak out. Several girls have reached out to me privately, grateful for the opportunity to share their stories. One girl even filed a police report against Lamima for cyberbullying, which I have evidence of. I kindly request a thorough review of my reported post, as it was meant to shed light on a bully who has caused significant harm to many young girls.
Reported by GetHuman-jeemaild on Mittwoch, 18. Dezember 2019 11:21

Help me with my Facebook issue

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