We are unable to access our Facebook account. https:**www.facebook.com*pages*category*C...

GetHuman4232749's Recover Disabled Account issue with Facebook from January 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4232749 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4232749's own words
We are unable to access our Facebook account. https:**www.facebook.com*pages*category*Car-Stereo-Store*Pro-Audio-****************. The account was created for our business in **** but hasn't been used for several years. **I have attempted to recover the account by requesting a password reset using the email address associated with the account. I can get a reset code but then they are requesting to verify my identity by text message or to verify photos of friends. I can't verify by text message because the phone number is a business landline. I can't verify by friends since this is a business and I can't identify random customers names with faces. I'm unable to find any way to access the account or contact Facebook for support. Please help, Wayne Lecomte

GetHuman4232749 did not yet indicate what Facebook should do to make this right.

How GetHuman4232749 fixed the problem

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Facebook

Recover Disabled Account issue
Reported by GetHuman4232749
Jan 10th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 239080 others
0 customers following this

Timeline

GetHuman4232749 started working on this issue
Jan 10th, 2020 7:27pm

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