Facebook Customer Service Issues

Archive 1097

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1097. It includes a selection of 20 issue(s) reported December 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, yesterday my wife's Facebook account was hacked through a friend's compromised account, leading to her being logged out and losing access. The hacker is using her account to scam her friends. Her Facebook name is Okhiria Ogechi. We seek your assistance in recovering or potentially deleting the account to prevent further scams. We are willing to provide any necessary details. Thank you for your time and God bless.
Reported by GetHuman-djphrank on الجمعة ١٣ ديسمبر ٢٠١٩ ١٣:٥٩
Good afternoon, I am Lydia Kalilo and I am facing a serious issue. I discovered that there is someone using my name incorrectly on your platform as Lydia Kalilo Mulenga. This is not me as I deactivated my account a long time ago. This individual is pretending to be me by taking photos from my other social media accounts and sharing them on Facebook, including Instagram where I have now set my account to private. When I tried to create a Facebook account to report this person, I was temporarily suspended due to not having many friends on the platform. The imposter has amassed a large following over the years by using my name and images. I kindly request your assistance in blocking this person and any others who attempt to use the name Lydia Kalilo. The account claims to be in Zambia, a place I have never been as I am from Namibia. I urge you to thoroughly examine this account, especially their email address, in comparison to mine. I sincerely request your help in putting an end to this impersonation. Thank you for your attention.
Reported by GetHuman-ldkalilo on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٢٠
Dear Facebook friends, I kindly ask for your attention to my situation. My account has been disabled mistakenly by Facebook, and I am unsure of the reason behind it. This account is dear to me as it has been my only account for many years. I can assure you that any mistakes made were unintentional, and I apologize if I have unknowingly violated Facebook's terms and conditions. I promise to adhere to the rules going forward. Please reconsider and reactivate my account. Your understanding is greatly appreciated. Sincerely, YASH Parihar Date of Birth: March 27th, [redacted] Email: [redacted]
Reported by GetHuman-yashpr on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٢٨
I was chatting with my friend, William McKellar, and he shared a link with me that turned out to be a scam claiming to offer grants. They asked for tax payments upfront and promised to handle the rest later. Although I was initially suspicious, I trusted it because I thought it was my friend. They insisted that I needed to add a security feature to my Facebook to protect my information, a concept I was unfamiliar with. They offered to set it up for me, and as I'm not very active on Facebook, I fell for it. Luckily, my 11-year-old granddaughter recognized the scam immediately and alerted me. She shared screenshots because someone named Alex Amy tried to contact her early in the morning. Regrettably, I gave out my Facebook password for security measures, and now I am locked out. I urgently need assistance to prevent this person from targeting others on my friend list.
Reported by GetHuman-hotrodna on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٣٢
I have had this profile since I got married and had my first baby. Every post is related to my family photos worldwide. I understand if you need to make some deletions and apply consequences, but please do not delete my profile. It's my primary way to communicate with relatives in the USA and Finland. Besides, I work as a director and producer for Discovery Channel and Fox Networks. Thank you.
Reported by GetHuman4089455 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٣٦
I am in a dangerous situation fleeing from domestic violence. The perpetrator, Craig Arrowsmith, has been sharing unauthorized pictures and videos of me online. This has been reported to the authorities, but the posts continue every day. I never consented to these images being made public. I kindly request assistance in having his accounts taken down. Thank you. Sarah C.
Reported by GetHuman4089457 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٣٧
I woke up to discover that my Facebook account has been disabled. They requested my ID photo, and I promptly sent it over. This happened on Wednesday, which was two days ago. However, I have not received any updates from them, and I remain completely unaware of the reasons behind their decision. The recurring message on the screen states, "If you believe this is an error, please visit the help center." Unfortunately, I am unable to click on this option as it is grayed out. This situation is alarming for me as I have been using this account since [redacted], and it contains a significant portion of my life. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-hicham_c on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٣٩
I am unable to access my email to receive a new password code to log into my account. The correct email should be [redacted] as I made a typo when creating the account. Additionally, I had to change my mobile number from [redacted]4 to [redacted]5 due to personal reasons. Can you please send a code to my correct email for me to resolve this issue? I am willing to answer any security questions or provide any necessary information to verify my ownership of the account. Thank you.
Reported by GetHuman-maurph on الجمعة ١٣ ديسمبر ٢٠١٩ ١٤:٤٢
My Facebook account got deactivated because I may have posted something that goes against their guidelines. I manage multiple history groups which might have triggered Facebook's Algorithm. I only received an email stating that my account was deactivated due to a post not meeting their standards, without any specific details. I'm unsure how to proceed.
Reported by GetHuman-constje on الجمعة ١٣ ديسمبر ٢٠١٩ ١٥:٠١
I am facing an issue with my Facebook account. It has been compromised, and I am struggling to regain access. Resetting the password requires accessing a code generator, which I cannot do since I am locked out of the account. I attempted to create a new account using my real name, but I am now unable to modify it. My name is Dan Whiteley or Daniel Whiteley. I typically manage the Tippecanoe Music Teacher Association pages associated with my Dan Whiteley account, but I am currently unable to do so. I contacted a number I believed to be the Facebook help line at [redacted], only to discover it was a fraudulent entity trying to hack my information. This situation has compelled me to update my bank cards and reset passwords for retirement accounts. I urgently seek assistance in recovering my original Dan Whiteley account. Thank you.
Reported by GetHuman-dan_whit on الجمعة ١٣ ديسمبر ٢٠١٩ ١٥:٢٢
I am having trouble accessing my account due to unauthorized changes made by someone named Mary Golden. She has taken control of my account by changing the primary email address to [redacted] and the phone number to hers. I need assistance in regaining control of my account with the primary email [redacted] and phone number [redacted]. Mary Golden is causing issues with my friends and I am unable to provide accurate information about my current situation. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman4089756 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٥:٢٩
After abstaining from Facebook for over four years, I decided to re-engage with the platform, only to discover my old account had numerous friends who no longer used the platform, along with a flooded newsfeed of ads. Opting to create a new account with the same name but a different email, I wanted to keep my friends updated on my music as a musical artist. However, Facebook flagged and shut down my new account for suspicious activity, now blocking my professional email. Seeking assistance to resolve this issue!
Reported by GetHuman4089875 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٥:٥٠
Hello, I manage the social media for a non-profit called “Lighthouse Voyage,” which supports women in sex slavery in India. Whenever I post something and our followers try to share it, they are told it goes against community standards. I have checked the privacy settings, and everything is set to allow sharing. Can you help me understand why this is happening and how to resolve it so our content can be shared? Thank you. Best, [Initials]
Reported by GetHuman4089893 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٥:٥٣
I'm having trouble accessing my Facebook account because I can't remember my password. I recently switched to a new phone and number because my old ones were locked due to a bill issue with a friend. Unfortunately, I can no longer receive texts on my old number to reset my password. The email linked to my account is very old, my first one actually, and I can't access it either. I used to rely on my number to reset my password, but that's not an option anymore. I'm not sure what steps to take next.
Reported by GetHuman4089952 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:٠١
Hello, my name is Denise Fleming. I recently posted an item for sale, and unfortunately, some individuals have been making derogatory comments towards me on the post. I find this behavior unacceptable and I am seeking prompt action to address this issue. I have screenshots of the offensive comments and names used against me, and I can provide them via email upon request. Thank you, Denise Fleming
Reported by GetHuman-crazyreb on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:٠٢
My name is Angela White. I attempted to create a Facebook account with the name Angie White, but ran into issues. Initially, I could access the account, but the next day it mentioned something about the picture and I had to change it. After changing it, I was locked out of the account, and I'm unsure why this happened. I had two Facebook accounts, the first one under Angela White was hacked, and the hacker locked me out. I then created another account under Angel White, which was also compromised by the hacker. They messed it up, and now I can't use my phone number on it. To address this, I resorted to getting a new phone number via TextNow to create a Facebook page under the name Angie White. I'm seeking assistance in resolving this situation and possibly eliminating the other two accounts to prevent any further issues with my friends and family.
Reported by GetHuman4089971 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:٠٣
Hello, I am reaching out because my account has been hacked. The hacker changed the name, profile picture, and password. Unfortunately, I can no longer access the email associated with the account. The original name on the account was Leon Eckersley, and the email was [redacted] I tried creating a new account, but they keep getting disabled. I kindly request that the account in question be deleted, as it is being used to post inappropriate content on groups I am a member of. Thank you.
Reported by GetHuman3997392 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:٠٨
I have been an active Facebook user for over 8 years now. Unfortunately, my phone number linked to my email was taken at my workplace. Additionally, I have forgotten the password for my Yahoo email account, which is linked to my Facebook. I can provide any necessary verification to prove my ownership of the account. Recently, someone changed my password on Facebook and remained logged in. However, when I attempted to reset it, I received a message stating, "you're using your old password." Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-xelasami on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:١٩
I would like to update my business page from Rancho Mondo to New Vistas K9 as I have relocated my services from Texas to Colorado. Previously, Rancho Mondo was my training location, but I am now a mobile trainer in Lone Tree, Colorado. It's important for me to retain my 5-star reviews and continue my dog training services under the new name. Thank you for your assistance and understanding in making this change.
Reported by GetHuman4080262 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:٣١
I recently experienced unauthorized access to my account, prompting me to change my password. Unfortunately, when I tried to notify my friends about the incident, I got locked out of my account. Subsequently, Facebook removed my phone number from my account, citing that it is not associated with a current carrier, although it is linked to T-Mobile. This issue is preventing me from receiving a security code via text to regain access, as the option to select my number is unavailable on the security screen. I urgently require assistance to have my phone number ([redacted]) re-added to my account.
Reported by GetHuman4090350 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٦:٥٥

Help me with my Facebook issue

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