Hi! I forgot my facebook accounts password so I went to the website facebook.com*recove...

GetHuman4088823's customer service issue with Facebook from December 2019

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The issue in GetHuman4088823's own words
Hi! I forgot my facebook accounts password so I went to the website facebook.com*recover since I can't use my accounts email anymore, so I asked facebook to send it to my current email account. I followed the steps facebook gave me: I contacted my three friends through that website (recover website). I got the three number codes and after that sent them to facebook through that website. Facebook said it sent me a new password by an email to my current email address. When I checked my email I didn't find any messages from facebook. I checked my trash- and social media- sections. Nothing there either. I've tried this at least five times, always got the three codes from my friends, always wrote my current email address correctly, but there are no messages from facebook... Nowhere. I've tried to get a new password for like two months. So, how can I get my facebook account password back? **Are you able to see if facebook has even sent it to me? Because I also tried the facebook.com*recover-page with my current phone number. In my facebook account (Sophie Siimes) there are both of my previous contacts which I'm not able o use anymore* my previous email address (*****@***.com which I cant use anymore because they've changed the website completely and it's not an email anymore. I made this email address when I was in elementary school) and also my previous number (*************). My current email address is *****@***.com and phone number *************. For more details to give you and to proof that this is me trying to get my own password back*a new password sended to me* I live in Helsinki, the capital of Finland. Previously I lived in Maneesikatu * C ** ***** Helsinki Finland (that may be in my facebook account if you check it) and currently I live in Fleminginkatu ** A ** ***** Helsinki Finland. I'm born in **th of December in ****. Hopefully that is enough to make you trust that this is me, trying to get only my own password back. **How can I get my password back or make facebook send me a new password to my current email address? I've tried my everything and the recover-page doesn't work because facebook isn't sending me the messages where there should be a new password for me... Or can you send me a new password for me? Hope to hear from you soon. Thank you!

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Facebook

Customer service issue
Reported by GetHuman4088823
Dec 13th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 232338 others
0 customers following this

Timeline

GetHuman4088823 started working on this issue
Dec 13th, 2019 11:35am
GetHuman4088823 indicated the issue is not fixed yet.
Dec 14th, 2019 7:36am
GetHuman4088823 indicated the issue is not fixed yet.
Dec 17th, 2019 11:15am