I was browsing my facebook this morning when it suddenly rerouted me to security check...

GetHuman-beartesb's Recover Disabled Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-beartesb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-beartesb's own words
I was browsing my facebook this morning when it suddenly rerouted me to security check and asked me about this *-digit code to be sent to my old number which happened to be deactivated long time ago.. There was no way I could get the code since I have a new mobile number. I tried changing the security check thru the email linked to my account which is *****@***.com however everytime I enter my new password there it will reroute me to this security check thru mobile number thing.. How can you be secured that your security check is secured since mobile numbers here in Phil can easily be changed?**I want to retrieve my fb acct Ecates Garb. Thank you.

GetHuman-beartesb did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-beartesb
Dec 13th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 232270 others
0 customers following this

Timeline

GetHuman-beartesb started working on this issue
Dec 13th, 2019 9:32am
GetHuman-beartesb indicated the issue is not fixed yet.
Dec 14th, 2019 11:17am
GetHuman-beartesb indicated the issue is not fixed yet.
Dec 15th, 2019 2:06am
GetHuman-beartesb indicated the issue is not fixed yet.
Dec 15th, 2019 2:08am
GetHuman-beartesb indicated the issue is not fixed yet.
Dec 15th, 2019 2:16am

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