Facebook Customer Service Issues

Archive 1083

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1083. It includes a selection of 20 issue(s) reported December 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a suggestion for enhancing Facebook. It would be great to have the ability to create distinct feeds for different types of posts. For instance, I would like to have separate feeds for my Friends list, specific sites I follow, and a general news feed. Currently, missing updates from loved ones due to the overwhelming mix of general news and ads on Facebook can be frustrating if I don't log in daily. Implementing this feature would make managing content on Facebook much more convenient and personalized.
Reported by GetHuman4076168 on Wednesday, December 11, 2019 2:29 AM
Hello, I am looking to have my @airunityco page list rentals on the marketplace instead of my personal page. When I try to create the ad, the drop-down menu only displays my personal page and two other pages but not @airunityco. How can I add my @airunityco page to the marketplace ad drop-down menu? Kindly provide guidance on any necessary adjustments I should make to my Facebook account or pages. Thank you.
Reported by GetHuman-airunity on Wednesday, December 11, 2019 2:38 AM
After resetting my password, I selected to log out of all other browsers. Now, when trying to log back in, a message asks for a code generator code from Facebook. However, I can't access Facebook for the code, and I have no trusted contacts or familiar browsers left as I closed all prior sessions. I submitted my ID, received a link, but still require the code generator. I was told a code would be sent via SMS but haven't received any in four days. This has left me unable to log in. I seek assistance. My account is under the name Bobbie Sue Neutze, contacting me at [redacted] or phone number [redacted].
Reported by GetHuman-neutzeb on Wednesday, December 11, 2019 2:48 AM
My Instagram account (@camz.camren) and the linked Facebook page (Camila Cabello FC) were disabled, but I have not violated any terms or conditions. The issue is that both accounts are fan pages without any personal information about me. The only connections between them are my phone number (+55 11 98[redacted]), email ([redacted]), and my personal Facebook (Andressa Moura). I need Instagram to investigate these details to confirm ownership and prove that I am not impersonating anyone. I have always maintained that the photos posted do not depict me. Thank you for your assistance.
Reported by GetHuman4017097 on Wednesday, December 11, 2019 3:22 AM
My account has been disabled. I tried to search for it and click on "that's me," but it keeps resetting me back to the email search menu. When I attempted to recover the disabled account by sending an ID picture, it said it wasn't disabled and couldn't be recovered. I haven't received any emails from Facebook about this in any folder, and my messenger is also down. When I search for it from a friend's page, it shows a strange blurry picture and other things. I just want my messenger to work and be able to download the pictures of my daughter that I've had for 11 years. Every search for help leads me back to an option that I can't use. Please help, thanks.
Reported by GetHuman-lodouble on Wednesday, December 11, 2019 3:27 AM
After upgrading my iPhone, I've encountered issues with receiving the 2-factor authentication code despite using the same phone number. I attempted to follow Facebook's instructions by submitting a photo of my government ID, but I keep receiving an error message stating "The link you followed is broken, or the page may have been removed." This situation is problematic as I'm unable to access my account to reply to messages or make posts on my Facebook page.
Reported by GetHuman-medsupps on Wednesday, December 11, 2019 3:32 AM
Hello! I am hoping for assistance with my Facebook issue. I deactivated my account a few months ago, but my Messenger is still active for communication. Recently, I encountered problems with Messenger for no apparent reason. I couldn't log in even with the correct password. The name I use on Facebook/Messenger is Jey Lemente. This is crucial to me because it includes contacts of relatives living in other countries. Thank you for your help!
Reported by GetHuman-jplement on Wednesday, December 11, 2019 3:50 AM
I suspect my account has been compromised, along with a few others. The app has been malfunctioning for weeks, even after multiple deletes and reinstalls. Last week, I got locked out of all my accounts. My ID is expired because I haven't taken a new photo yet. Can I still use it to regain access to my account? I'm worried because all my kids' photos are on there.
Reported by GetHuman-tbxodo on Wednesday, December 11, 2019 3:52 AM
I received a message from FB stating that my account was disabled due to suspicious activity. I attempted to reset the password, but got locked out for a day. The following day, I tried again to address the issue of being hacked or disabled. After thinking everything was resolved, my primary page disappeared! I need my original page with my [redacted] friends back. What steps should I take?
Reported by GetHuman-jazz_sty on Wednesday, December 11, 2019 4:03 AM
I am currently attempting to create a Facebook account to promote my handmade work and grow my business in Canada. I deleted my previous account to start fresh with a business email. Despite sending a picture of just my face when requested, my account was disabled. After trying with a new email and facing issues due to not adding old contacts, I submitted three IDs as requested, but my account remains disabled without any response from Facebook. I am at a loss for what to do next to establish a Facebook account to support my business. I am a genuine individual seeking to leverage Facebook as a platform for business growth. Any assistance with this matter would be greatly appreciated. Thank you, Fernanda A.
Reported by GetHuman-feltin on Wednesday, December 11, 2019 4:22 AM
I no longer have access to my old Facebook account because I do not have the recovery phone number or access to the recovery emails. It has been a little over two years since I had access to my account, and I have created a new one. However, there are many pictures of my family that I cannot access even if I just visit my page. I have tried to recover both recovery email accounts, but it seems that the same has happened to those. I do recall setting up security features, but I'm totally locked out, and the login page won't even give me the option to recover via security questions. Has my account been deactivated? If so, how can I pull up my page from my new account?
Reported by GetHuman-rprocomp on Wednesday, December 11, 2019 4:40 AM
Hello, I experienced an issue yesterday when trying to log in to my Facebook account. The message that appeared was: "You Can't Use This Feature Right Now. We limit how often you can post, comment, or do other things in a given amount of time to help protect the community from spam. You can try again later." I would appreciate it if this issue could be resolved promptly, as I rely on my Facebook account. I am confident that I have not violated any of Facebook's Community Standards. Thank you for your assistance. Have a great day!
Reported by GetHuman4076501 on Wednesday, December 11, 2019 4:44 AM
I recently posted content from MSNBC news on FB, discussing comments made by Trump regarding toilet use and LED lights. I shared my opinion on the matter, which included calling him an idiot. This post was flagged by Facebook, which led to a 7-day block on my account. I believe this infringes on my freedom of speech as per the 1st Amendment. I find it unfair, especially considering the past content I have shared without issue. I am frustrated by this inconsistency and would like clarification on why this specific post prompted a block. If I do not receive a satisfactory explanation soon, I will raise this matter on other social media platforms to seek resolution.
Reported by GetHuman4076566 on Wednesday, December 11, 2019 5:15 AM
I recently shared a post from MSNBC News on Facebook about Trump discussing toilet use and LED lights. I expressed similar sentiments to the content but referred to him as an idiot, which has not caused issues before. Being blocked for this post feels like a violation of my freedom of speech under the First Amendment. I find it concerning that Mark Zuckerberg faced legal problems due to allowing Russians to post during the previous election, yet I am penalized for such a post. This action seems unfair, considering it's not the first time I've shared similar content. I am puzzled why I received a seven-day suspension and would like an explanation promptly. If unresolved, I will share my experience on other social media platforms. Thank you. - B. C., [redacted], [redacted]
Reported by GetHuman4076566 on Wednesday, December 11, 2019 5:19 AM
I have recently been blocked by Facebook for sharing a post from MSNBC News criticizing Trump's comments on toilet use and LED lights. I expressed similar thoughts about him, but adding in a term like "idiot" seems to be the reason for the block. I believe this infringes on my right to freedom of speech protected by the First Amendment. Zuckerberg allowed Russian interference in the previous election on Facebook, but my post is not new in terms of content. Why the sudden seven-day block? I will take this matter to other social media platforms if I don't receive a prompt explanation. Please reinstate my access immediately. Thank you. - B. Curtiss
Reported by GetHuman4076566 on Wednesday, December 11, 2019 5:21 AM
My father is trying to regain access to his Facebook account, disabled due to suspicious activity. After creating new accounts to try to access his long-lost original one, they were also disabled. Resetting the password only led to the same issue. A message was posted on his page to inform others of the situation, but now he can't log in again. I'm struggling to help him reconnect and seek assistance to resolve this issue.
Reported by GetHuman-djwssail on Wednesday, December 11, 2019 5:38 AM
Hello, I had been running my ads smoothly until Facebook requested verification of my business. Being an Indian resident, I uploaded my Goods and Services Tax (GST) certificate for verification, categorized by Facebook as a "Business Tax or VAT registration certificate." However, Facebook is questioning why my business address and name do not match the GST certificate, even though they do match. I am unsure why this discrepancy has arisen and would appreciate assistance with this matter. Thank you.
Reported by GetHuman4076696 on Wednesday, December 11, 2019 6:24 AM
Hello! I require assistance in regaining access to my Facebook account. I have attempted to reset the password multiple times by requesting a code sent to my Gmail account. However, each time I try, the page redirects me to sending another confirmation code to outdated phone numbers that I no longer use. My account has been deactivated, and the reason is unknown to me. I have had this account for a considerable period and losing it would be unfortunate. Thank you.
Reported by GetHuman-shazllan on Wednesday, December 11, 2019 6:28 AM
I accidentally used a video game character as my profile picture on my account, violating the terms of service. I am willing to correct this and provide accurate information. My Facebook is associated with a game I play regularly and have invested over $[redacted] in. I am not a robot or a spammer, and I value my Call of Duty Mobile account connected to my Facebook. I seek assistance in reactivating my account to avoid losing access to the game.
Reported by GetHuman-ogcodm on Wednesday, December 11, 2019 6:35 AM
Account ID: [redacted][redacted] We suspect that our competitors are unfairly reporting our ads, resulting in the disabling of our account. We have always adhered to Facebook's ad policies. It would be greatly appreciated if you could promptly investigate this issue so that our account can be reactivated to resume running ads. Additionally, we would appreciate any advice on preventing further harm to our account's reputation from competitors' actions.
Reported by GetHuman4076732 on Wednesday, December 11, 2019 6:38 AM

Help me with my Facebook issue

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