My Facebook account was hacked on the *rd of this month. The hacker changed the email...

GetHuman4048587's customer service issue with Facebook from December 2019

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The issue in GetHuman4048587's own words
My Facebook account was hacked on the *rd of this month. The hacker changed the email, phone number, and password for my account, I’ve notified Facebook about the hack and they sent me to a page to reclaim my account, but I can’t find my account. It has me enter a friends name to “better find my account” but no name works for it. I don’t remember any old emails I used with the account but I do know old passwords. I haven’t been able to find anything online to help me.

GetHuman4048587 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman4048587
Dec 6th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 229673 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4048587 started working on this issue
Dec 6th, 2019 3:34am
GetHuman4048587 indicated the issue is not fixed yet.
Dec 6th, 2019 3:42pm

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