Facebook Customer Service Issues

Archive 1050

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1050. It includes a selection of 20 issue(s) reported December 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently switched devices and forgot my Facebook password. When trying to reset it, I was prompted to enter my recovery email, which I no longer have access to. I can only recall the username of that old email. As a result, I couldn't access the reset link. I need assistance in regaining access to my Facebook account. My current email address is "[redacted]" Thank you.
Reported by GetHuman-uchemorg on Wednesday, December 4, 2019 4:50 AM
I am seeking assistance regarding the harassment I experienced from Tracie Lea Deardoff and Crystal Duffey. Despite some comments being deleted, I am still troubled by their actions. I have felt my life was in danger on multiple occasions due to their behavior. It was a continuous cycle with Tracie Lea Deardoff and Crystal Duffey taking turns targeting me. The situation escalated further when my husband's sister, Crystal Duffey, joined in the harassment. Please address this matter promptly. Thank you.
Reported by GetHuman-rowdynbe on Wednesday, December 4, 2019 4:56 AM
I have reset my Facebook password three times using different phone numbers and email addresses each time. I successfully received the friend codes, changed the password, but did not receive the email to finalize the account recovery process. I have checked my spam folder and have access to the email accounts I used. It seems like the recovery email from Facebook is not being sent as I am receiving other emails in those accounts. This is preventing me from completing the account recovery process and using the new password.
Reported by GetHuman4037605 on Wednesday, December 4, 2019 5:09 AM
I have been unable to access my old Facebook account for some time now. It contains many sentimental pictures that I would like to retrieve. Recently, someone informed me that they received a friend request from an account associated with my old account. I confirmed that I couldn't have sent the request as I no longer have access to the old account. They sent me a screenshot of the profile, which indeed showed my old account with all my pictures. I am unsure how someone gained access to my old account, but I am eager to recover it. Unfortunately, I no longer have access to the email or phone number linked to the account. I am willing to provide any necessary identification to facilitate the recovery process. Thank you for your assistance.
Reported by GetHuman4037632 on Wednesday, December 4, 2019 5:23 AM
Hello, my Instagram account, on which I have invested a lot of effort, was unjustly deactivated. Additionally, another account of mine was temporarily disabled by mistake and when I attempted to log back in, I was informed that the account was deactivated. This situation is confusing and distressing for me. I have submitted numerous appeals in the past week but have only received automated responses. It is crucial for me to regain access to my account as my daily life has been greatly impacted without it. I have always followed the community guidelines and terms of use, and I even created a business account and ran an ad to access Instagram's live chat support, but to no avail. I am devastated by this situation and in urgent need of assistance.
Reported by GetHuman-emmaha on Wednesday, December 4, 2019 5:35 AM
I am seeking assistance on how to file a complaint directly against Facebook. I am frustrated with their continuous removal of my posts citing community standards violations. Recently, a post containing the "F" word was taken down, despite others commonly using it on the platform. My timeline mainly consists of innocent content like pictures and status updates. I am perplexed as to why I am consistently singled out. The situation has become wearisome, and it's only the connection with loved ones that's keeping me from deactivating my account.
Reported by GetHuman3966290 on Wednesday, December 4, 2019 6:14 AM
Last night, around 12 to almost 1 am Philippine time, my Facebook account suddenly logged out, and I couldn't log back in as it said the password was wrong. I messaged from another account, but the hacker saw it, unfriended me, and blocked me. I emailed Facebook with my valid documents multiple times, but no action has been taken. I need to regain access to my account as it contains important personal information.
Reported by GetHuman-mitchely on Wednesday, December 4, 2019 6:36 AM
I've been having trouble accessing my Facebook account as it requires a verification code which can be sent via text or email. However, I no longer have access to the phone number on file and my backup email is outdated. I would appreciate it if the code could be sent to my new number or main email so I can reset my account and resolve the issue.
Reported by GetHuman4037821 on Wednesday, December 4, 2019 6:37 AM
I have saved some posts with nudity, but I never posted or shared them as Facebook suggests. I am currently facing a 30-day block which I find highly unfair. If I had shared or even saved these posts in a public folder, I would understand the consequence. However, all my folders are private and only visible to me, so no one else can see the content. I don't think it's fair to be penalized when I haven't shared the content with anyone.
Reported by GetHuman-idaman on Wednesday, December 4, 2019 6:39 AM
When trying to log in, I encountered a security check that requires receiving an SMS on a phone number that no longer exists. Strangely, my fan pages and profile are now not visible to the public. I have attempted to reach out for assistance but have not received any responses yet. While I can download my files and reset my password, I am unable to proceed past this security check. I am unsure if my account has been locked or if it is listed as blocked.
Reported by GetHuman-mikegiet on Wednesday, December 4, 2019 6:43 AM
I logged out of my Facebook account by mistake and now I can't remember my password. I always had my login saved on my old phone, but now with a new phone, I've lost access to my recovery options. Can I recover my account by answering the security questions I set up earlier?
Reported by GetHuman-godinetk on Wednesday, December 4, 2019 6:47 AM
Hello, I was recently logged out of my old Facebook account because I no longer have access to the email linked to it. I am looking for a way to provide proof of my identity, such as my passport, to someone who can help me regain access to my account. I had set up a verification process that requires three people to provide me with a code sent to them via email after I answer security questions. Unfortunately, one person on the list no longer has access to their account, but the other two have provided me with the code. I am in urgent need of assistance to recover my account. Thank you.
Reported by GetHuman-krossite on Wednesday, December 4, 2019 6:58 AM
As an author, I wanted to create a Facebook account for my pen name to engage with my readers while maintaining anonymity. After setting up the account, I tried to log in only to find out it was disabled. Facebook requested an ID for verification, but as I publish under my pen name, I don't have a government-issued ID. How can I unblock my account?
Reported by GetHuman4037900 on Wednesday, December 4, 2019 7:12 AM
I am facing an issue with logging into my Facebook account due to a verification process by text message that is sending to an old number from [redacted]. This number is no longer active, so I am unable to receive the text. Despite changing my password successfully using a secondary email on the account, the security check loop remains, requesting verification via text to the outdated number. Facebook does not provide alternative options such as using friends for help or submitting identification documents. I am stuck in this cycle without any guidance from the Facebook help page, and there seems to be no other support available.
Reported by GetHuman4037917 on Wednesday, December 4, 2019 7:18 AM
Dear Sir, I am experiencing an issue with my Facebook account. Whenever I attempt to log in, I encounter the message "You can't use Facebook at the moment." Despite uploading my profile picture, my account, registered under the name "Maria Aftab," remains inaccessible. For further assistance, please reach me via my contact number in Pakistan: +[redacted][redacted] or email me at [redacted] Kindly, I request your prompt attention to verify and reopen my account as I urgently require access. Thank you for your immediate help. Your cooperation is greatly appreciated.
Reported by GetHuman-mhsphysc on Wednesday, December 4, 2019 7:37 AM
Dear Sir, I am encountering an issue on Facebook as I try to log in where the error message "You can't use Facebook at the moment" is appearing on my profile. I have already uploaded my profile picture for identity verification but unfortunately, my account labeled under "Maria Aftab" got closed. This is my personal account. If needed, do not hesitate to reach out to me anytime for further information. I kindly request your assistance in reopening my account as it is crucial for me. I have attached my profile photo for reference. Thank you.
Reported by GetHuman-mhsphysc on Wednesday, December 4, 2019 7:38 AM
Hello, I'm Eric Suenram. I am having trouble accessing my Facebook account connected to my email ([redacted]) as it has been recently locked. When I try to verify my account, I am prompted to complete a security check. The options provided are “Login with your Google account,” “Get a code sent to your phone,” and “Send a code to your phone (text message).” I have attempted all options, but I do not receive the verification code on my phone. Additionally, when I try to log in with my Google account, it is not getting verified. This situation is frustrating as I have important information associated with my Facebook account. Despite changing my password successfully, my account remains locked. Unfortunately, I am unable to reach out for assistance via phone call or direct message. I would appreciate guidance on the next steps to resolve this issue. Thank you for your help.
Reported by GetHuman4037980 on Wednesday, December 4, 2019 7:44 AM
I have been locked out of my account for nearly two months now, and I cannot access it anymore. Hackers attempted to change the phone number associated with the account, prompting Facebook to shut it down to prevent their access. I created a new account under the name BELLO VINCENT OZIADAOVOSI, but it was blocked again yesterday. I'm unsure if Facebook is responsible for all the blocks. Please assist me in reopening my account under the name BELLO BABATUNDE VINCEN.
Reported by GetHuman4038050 on Wednesday, December 4, 2019 8:12 AM
I am writing about a situation involving Melissa Ekstrom from Pahoa, Hawaii, who is sharing confidential court papers related to a child. In Hawaii, these types of cases are meant to be confidential, and the papers she is sharing are not even accessible on the Hawaii court website. The case in question is FPC18-0-[redacted]. When you log into the website she's sharing, the information is not available for public viewing, so it should not be posted. This isn't the first time she has shared such information - it's happened at least three times. The posts were made on the Blacksands Subdivision community page on November 14th and November 15th, the Big Island Thieves page on November 14th, and her own page on November 14th as well. It is important for this to be addressed as it is causing harm to the child involved and is a breach of confidential information.
Reported by GetHuman4038069 on Wednesday, December 4, 2019 8:19 AM
There was a post about a calico cat and a grim reaper. It went like this: the cat asked the reaper if it was its time, and the reaper answered yes. The cat then mentioned it was a good cat, to which the reaper responded that it was not just a good cat but the best cat. I felt offended as my cat had recently passed away. I simply commented that it was sick, another woman seemed to agree with me. Later, two other people said the same thing, and I couldn't understand why. I never want to experience something like this again. I know I did nothing wrong.
Reported by GetHuman4038095 on Wednesday, December 4, 2019 8:33 AM

Help me with my Facebook issue

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