Hello. this afternoon I couldnt log in to my account. I was asked to veryfy my identit...

GetHuman-dariamoc's Recover Disabled Account issue with Facebook from December 2019

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Before contacting them, items GetHuman-dariamoc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-dariamoc's own words
Hello. this afternoon I couldnt log in to my account. I was asked to veryfy my identity and change the password. I was able to change the password but could not confirm my identity. I have only * otions available: facebook for Android and Chrome( i think on laptop) I checked my history on laptop and even cchrome on my mobile and I have not been logged in to facebook for months on chrome. I was always using app for my mobile.*when I press Continue button to confirm my identity I got message : LOGIN WAS NOT APPROVED*Option confirm your identity in other way is not working for me. I dont know what else can I do to recover my account?*Kind Regards**Daria Moch

GetHuman-dariamoc did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-dariamoc
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 228852 others
0 customers following this

Timeline

GetHuman-dariamoc started working on this issue
Dec 2nd, 2019 6:20pm

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