Facebook Customer Service Issues

Archive 1028

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1028. It includes a selection of 20 issue(s) reported November 23, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My spouse and I owned a Facebook account years ago under the email [redacted] I couldn't recall the password and after several unsuccessful login attempts, the account got disabled. I provided my driver's license photo for verification, but despite being informed I would hear back shortly, it has been over 24 hours without any response. I then attempted to create a new account using my work email, [redacted], and submitted my driver's license and an old work ID picture for verification, still without any feedback from Facebook. I retried accessing the [redacted] account, requesting a code be sent, yet the code never arrived. After asking for another code, I noticed unfamiliar email addresses listed for contact. To complicate matters, our son shares the same name as his dad on Facebook. After struggling to regain access for around ten days, I am feeling incredibly frustrated. Assistance would be greatly appreciated.
Reported by GetHuman-dkittell on sábado, 23 de noviembre de 2019 18:18
I'm having trouble posting comments on the video section of Facebook and Facebook Lite. The message says I'm going too fast and then blocks me. This issue had been resolved earlier this month, but it has started again. I kindly request to be unblocked so I can interact on these platforms. Facebook is a fantastic platform for sharing views, and being unblocked promptly would be greatly appreciated.
Reported by GetHuman3781411 on sábado, 23 de noviembre de 2019 19:48
I have encountered issues with my Facebook account being disabled multiple times, despite providing valid identification. My name is Tom Bombard, and I have recently joined Facebook while my family has been using it for years. I uploaded my professional licenses for Real Estate and Insurance, including a State Farm Insurance Card to verify my identity. Despite this, my account remains disabled. I have a reputable presence on LinkedIn for over 8 years and can be easily found via an online search as a Real Estate Broker in Seville, Ohio. I suspect there may be confusion or misuse of my information, as I tried to use the same email address as my wife, [redacted], but encountered difficulties. I prefer to be reached at [redacted] for further communication. It seems my account issues arose when I began accepting friend requests from my family members, and I want to address this matter promptly as I value my online presence and integrity.
Reported by GetHuman3985028 on sábado, 23 de noviembre de 2019 20:20
Hello Mark, this is Sean. I have strong religious evidence regarding the Arch of Gabriel and a company called Space Care. Based on the Bible, I may be linked to the second coming of man. However, my challenge has been finding suitable partnerships with your company. The Arch of Gabriel cannot currently be promoted on popular social media platforms like Facebook due to the significant power it possesses. Therefore, I propose the creation of a new platform called the Ark, which would allow for the equal distribution of information about the Arch of Gabriel among users. The concept is straightforward: users on the Ark would have a limited number of sales they could make related to the Arch of Gabriel (between 5 to 10). Each user who joins the Arch of Gabriel through the Ark would have a distinguishable green light on their profile. Once the sales limit is reached, their profile light would change to a pinkish-purple color. I believe that Facebook should focus on social interactions, while the Ark could cater more to marketing purposes. This strategic partnership could potentially generate more traffic and excitement for both platforms. I am eager to share the potential of the Arch of Gabriel with you or a representative from Facebook and the Ark in hopes of creating a valuable partnership. Thanks for considering being part of this significant opportunity.
Reported by GetHuman3985156 on sábado, 23 de noviembre de 2019 20:50
My Facebook account has been disabled. Initially, I encountered issues with a verification code, as I no longer had access to my phone number but paid to retrieve it. Despite multiple attempts to fix this, I faced warnings about overuse and potential blocks. After various attempts to reach out to supposed Facebook employees and reporting the problem, I finally received a code only to be faced with more issues. Following a few days of inactivity, I managed to address the code problem, only to be asked for a photo for identity verification. Now, my account has been disabled, and I have submitted an appeal awaiting a response. The challenge is that my business heavily relies on Facebook, and not having access has significantly impacted my revenue. I am hoping to regain access soon to reconnect with my audience and avoid restarting my business from scratch.
Reported by GetHuman3985428 on sábado, 23 de noviembre de 2019 22:12
My account was hacked, and despite reporting it to your company, no action was taken. I had to create a new account for my cousins Erica and Frankie Perez. I've been trying to reach out to you to regain access to my account, but with no response, I am considering legal action. If necessary, I will involve my attorney to address this situation. My name is Tiffany Camacho, and my birthday is July 4th, [redacted]. I had pictures of my children and mentioned my husband, Charlie Lucero. Please assist me in resolving this matter promptly.
Reported by GetHuman3975353 on sábado, 23 de noviembre de 2019 22:16
Hello, I have been unable to access my account for over a month despite numerous attempts. Although I was asked to change my password, I am still unable to log in due to the ongoing security check requirement. I have uploaded my ID multiple times without success and even reached out to Mark Zuckerberg via email out of sheer frustration. The friends listed for verification purposes on my account are either not in contact with me outside of Facebook or no longer active on the platform. Please assist me in resolving this issue. My email associated with the account is [redacted] and my name on the account is Merlyne S. Thank you.
Reported by GetHuman3714432 on sábado, 23 de noviembre de 2019 22:33
Hello, my account has been hacked. It was logged in with [redacted], but I can't log in. The issue started when I tried to access Facebook on my phone, where I am usually logged in, but was prompted to log in again. I managed to log in once, but when I tried again half an hour later, I couldn't. When I tried the forgotten password option, a different email was displayed, and I couldn't change it. I searched online and found a way to report the issue by selecting trusted friends to receive codes, but I hadn't set that up. Additionally, I had not updated my phone number. My account is around 8 years old, and my name is Galya Dimitrova. I am willing to provide ID as proof if necessary. I would greatly appreciate it if you could help me regain access to my profile. Thank you. Best Regards, Galya Dimitrova.
Reported by GetHuman-galkadi on domingo, 24 de noviembre de 2019 0:29
I haven't been able to access my Facebook account for 2 weeks because my ex-girlfriend has the password. She created the email linked to the account, so changing the password won't keep her out. Sadly, she has disabled the account, which contains memories of deceased friends and my late mother. I'm desperate to regain access to my account to retrieve these precious photos. If there is any way you can help me reclaim my Facebook from her control, I would be extremely grateful. My only wish is to have my mother's photos back on the page. Thank you for your understanding and assistance in advance.
Reported by GetHuman-imtoosau on domingo, 24 de noviembre de 2019 1:44
I am having trouble posting comments on the video section of Facebook and Facebook Lite. An error message says I am posting too fast and I am blocked. I have reported this issue to Facebook help center and GET HUMAN for assistance. Although the problem was previously resolved this month, I am still unable to comment on videos. I have updated both Facebook and Facebook Lite recently. Kindly unblock me so I can interact on the video section. Facebook is a fantastic platform, and I have been a user for more than five years. Thank you, Joydip Burman.
Reported by GetHuman3781411 on domingo, 24 de noviembre de 2019 1:46
Recently, a so-called friend sent me a link through Messenger, which led me to a person named Michael Peterson. He claimed to be responsible for distributing funds from the Department of Human Services Grant Fund. Unfortunately, after being assaulted, robbed, and having shared my Facebook password with this individual, I realized it was a scam. Michael asked for $10,[redacted] upfront to receive the $[redacted],[redacted] grant Fund I had supposedly won. Now, I am locked out of my Facebook and Messenger accounts, although they are still being used by the scammer. It seems likely that they will target my friends next. I fear that I have lost everything on Facebook and Messenger and cannot create new accounts as I have no access. Regards, Brendan Allan James.
Reported by GetHuman-bajame on domingo, 24 de noviembre de 2019 3:41
I recently joined a political group and have encountered some extremely negative and unfair responses to my comments, especially with the ongoing Trump impeachment investigations. My replies were sincere and respectful, not violating anyone's freedom of speech. I expressed my opinion without any hate or threats, just sharing my thoughts on the topic in a civil manner. Unfortunately, someone falsely reported me, leading to my block from the group. There seemed to be a biased approach towards me, even linking my work at the Capitol Square to false accusations. While I witness hateful and inappropriate content on Facebook that goes unchecked, I find myself unjustly penalized for expressing myself in a respectful way. I hope to be unblocked as I believe I have done nothing to warrant such treatment. Moving forward, I will refrain from engaging with liberal groups to avoid further baseless accusations. I typically share news clips and engage with friends' posts, following community guidelines diligently. Thank you for addressing this matter promptly. Best regards, Jerrid H.
Reported by GetHuman3986315 on domingo, 24 de noviembre de 2019 3:45
Hello Facebook, I have been a long-time user of Facebook. I changed my name on the platform after getting married on July 28, [redacted], but I forgot to update my email address. Consequently, all notifications and responses are being sent to my outdated email, [redacted] I closed that account when I became Mrs. Sheehan, and now I am unable to recall my password. The reset reminders are being sent to the old address, which I no longer have access to. I can provide all other necessary details for security verification except for the password. There are two obsolete email accounts linked to my Facebook: [redacted] and [redacted] I would appreciate any assistance in resolving this issue. My current mobile number is [redacted]5. Thank you, Polly Sheehan
Reported by GetHuman-pollyshe on domingo, 24 de noviembre de 2019 10:14
I've forgotten my Facebook password and I'm unable to access my account. When I created the account, I only used my mobile number and didn't provide an email address. Currently, the only way I'm offered to reset my password is by using my trusted contacts. Despite entering the codes from my trusted contacts multiple times, each attempt failed for various reasons like "incorrect codes," "expired link," or "exceeded attempts." Once, I successfully entered the codes, but even after waiting for 30 minutes as instructed, I never received the link to proceed with the recovery process.
Reported by GetHuman3987061 on domingo, 24 de noviembre de 2019 10:45
After my iPhone recent update, I was prompted to log in to Messenger again. When my password didn't work, I tried to reset it. Despite entering the code from my texts, it created a new account tied to my phone number instead of resetting the password for my actual account. My phone number is the only way I can log in, but the app keeps defaulting to the new empty account instead of mine. I've tried everything but can't even attempt to access my real account. Messenger is my sole social media platform, and this issue is causing problems as no one can reach me. I use an iPhone SE. I really need help as I can't communicate with others for my classwork. -Katie.
Reported by GetHuman3987081 on domingo, 24 de noviembre de 2019 10:56
Hello Facebook community, I'm unable to access my account as it was mistakenly disabled. I've been asked to provide government-issued cards showing my name and date of birth to prove my identity matches the account details. It's crucial for the name on my Facebook account to match the one on my identification card to verify ownership. I've shared my information to verify that the account belongs to me. Thank you. After receiving a message that my account was disabled, I lost connection with friends, work, and important data. I'm unsure why this happened, please reinstate my account so I can reconnect with my contacts and retrieve my work-related information. I've attached a photo of my ID for identity verification. Best regards.
Reported by GetHuman3987284 on domingo, 24 de noviembre de 2019 12:57
Dear Support Team, I am reaching out because I forgot my old Facebook login ID. Initially, I attempted to create a new ID, but unfortunately, it was disabled due to a community guidelines issue. After many attempts, I managed to regain access to my old ID. I would appreciate it if you could assist me in deactivating or completely deleting the new Facebook profile. Upon reviewing my information download, I noticed that I mistakenly provided the wrong date of birth. Instead of 12 July [redacted], it appears as 15 July [redacted]. I have already submitted my ID details to the Facebook team, but I am concerned that this incorrect date of birth may cause problems. I kindly request that Facebook allow me to delete the ID associated with the email address [redacted] and mobile number [redacted]. I am worried about any issues this may cause with my original profile. Please assist me in deleting the profile so I can use the correct mobile number [redacted]. I appreciate your attention to this matter.
Reported by GetHuman3948955 on domingo, 24 de noviembre de 2019 13:30
I've been trying to recover my account by submitting my ID, but my driver's license keeps getting rejected. When I attempted to use my military ID, I didn't receive the expected email prompt for password assistance. Surprisingly, now it says there's no account linked to my email, [redacted] I'm Rose Linda Smyth, serving in the military, and I disabled my account in [redacted], believing I only needed to recall my password to reactivate it. Strangely, I'm being asked to involve friends I haven't been in touch with for years to vouch for me. I'd like to regain access to my account without inconveniencing anyone.
Reported by GetHuman3033450 on domingo, 24 de noviembre de 2019 13:38
Hi, I deactivated my Facebook account over 2.5 years ago due to personal reasons and haven't used it since. Recently, my friends informed me that my account was active, posting things, and adding photos without my knowledge. I attempted to reactivate it to delete it permanently, but my password no longer works. When trying to recover my password via my registered email, I noticed that the email associated with the account was changed, leading me in circles trying to regain access. I would like to request the permanent deletion of my old account. If possible, identifying the hacker would be appreciated. If not resolved, my next step may involve reporting this to the authorities. The email address for my previous account was [redacted], and the account name was Katarzyna Pawlowicz. Your assistance in this matter is greatly appreciated. Thank you, Katarzyna Pawlowicz
Reported by GetHuman3987383 on domingo, 24 de noviembre de 2019 13:41
I need to consolidate my business's presence on Facebook. There are currently two pages related to Projects in Financial Security Ltd - one is the original page starting with [redacted]8 and the other was created by yell.com starting with [redacted][redacted] without my consent. I have been trying to manage both, but it's been challenging. I would like all the activity from the Yell site transferred to my original page, and then the Yell site deleted. This is urgent as I need to promote two clients starting on November 25th. Please contact me at 07[redacted]22 if you have any questions. Thank you, Flavia Kingsley ([redacted], 07[redacted]22).
Reported by GetHuman3987613 on domingo, 24 de noviembre de 2019 15:00

Help me with my Facebook issue

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