I have not used my Facebook account in the past * years since I have been in custody, n...

GetHuman-dgtrifu's Recover Hacked Account issue with Facebook from November 2019

Help with my Facebook issue
First: share to improve GetHuman-dgtrifu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dgtrifu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-dgtrifu's own words
I have not used my Facebook account in the past * years since I have been in custody, neither I can recover the email I have subscribed into the Facebook account (*****@***.com) with my name Gabriel Trifu. I have recently created a new account with the same name, but I used my new email address also(*****@***.com). I do recall the password on both accounts, however on the old account is asking me for a security question that I either don’t recall exactly, either someone else has changed it through possible hacking. Can I please recover my old Facebook account, Gabriel Trifu, with the email address *****@***.com ? Also this email address.. same story, I do recall my password, however I can’t pass the security question. Please contact me on my new email address *****@***.com or either on my new Facebook account with the same name by this email address. I have also posted on the new Facebook account my new phone number if necessary . I appreciate their attention.

GetHuman-dgtrifu did not yet indicate what Facebook should do to make this right.

How GetHuman-dgtrifu fixed the problem

We are waiting for GetHuman-dgtrifu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman-dgtrifu
Nov 9th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 754802 others
0 customers following this

Timeline

GetHuman-dgtrifu started working on this issue
Nov 9th, 2019 4:00am
GetHuman-dgtrifu indicated the issue is not fixed yet.
Nov 9th, 2019 4:54pm
GetHuman-dgtrifu indicated the issue is not fixed yet.
Nov 12th, 2019 9:38pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies