I have not used my Facebook account in the past * years since I have been in custody, n...

GetHuman-dgtrifu's Recover Hacked Account issue with Facebook from November 2019

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Before contacting them, items GetHuman-dgtrifu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-dgtrifu's own words
I have not used my Facebook account in the past * years since I have been in custody, neither I can recover the email I have subscribed into the Facebook account (*****@***.com) with my name Gabriel Trifu. I have recently created a new account with the same name, but I used my new email address also(*****@***.com). I do recall the password on both accounts, however on the old account is asking me for a security question that I either don’t recall exactly, either someone else has changed it through possible hacking. Can I please recover my old Facebook account, Gabriel Trifu, with the email address *****@***.com ? Also this email address.. same story, I do recall my password, however I can’t pass the security question. Please contact me on my new email address *****@***.com or either on my new Facebook account with the same name by this email address. I have also posted on the new Facebook account my new phone number if necessary . I appreciate their attention.

GetHuman-dgtrifu did not yet indicate what Facebook should do to make this right.

How GetHuman-dgtrifu fixed the problem

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Recover Hacked Account issue
Reported by GetHuman-dgtrifu
Nov 9th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 754802 others
0 customers following this


GetHuman-dgtrifu started working on this issue
Nov 9th, 2019 4:00am
GetHuman-dgtrifu indicated the issue is not fixed yet.
Nov 9th, 2019 4:54pm
GetHuman-dgtrifu indicated the issue is not fixed yet.
Nov 12th, 2019 9:38pm

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