We are a non-profit organization. We had a committee member hire an advertising firm...

GetHuman3882807's Recover Hacked Account issue with Facebook from November 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3882807's own words
We are a non-profit organization. We had a committee member hire an advertising firm (web.com) and the advertising contract is now over. We don't have a way to get our account back, since the volunteer is no longer with the committee and web.com will not talk to us or others in our organization. The volunteer did leave as a disgruntled volunteer. We believe she has instructed the advertising firm to not cooperate. We need your help please. **You can see the facebook.com*helpourmarriage account has our toll free number, our email, our contact, etc. I tried a forgot password with the *****@***.com email, but facebook gave me an error.**Thank you,*Gary F Moody*System Admin*HelpOurMarriage.org****-***-****

GetHuman3882807 did not yet indicate what Facebook should do to make this right.

How GetHuman3882807 fixed the problem
No shortcuts. Had to get access to the email account that the facebook was associated with and then did a forgot password and reset it.
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Facebook

Recover Hacked Account issue
Reported by GetHuman3882807
Nov 4th, 2019 - a year ago
Fixed
GetHuman3882807 shared how to fix
Seen by 7 customers so far
Similar issue to 749499 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3882807 started working on this issue
Nov 4th, 2019 7:04pm
GetHuman3882807 indicated the issue is not fixed yet.
Nov 4th, 2019 11:12pm
GetHuman3882807 confirmed the issue is fixed. Hooray!
Nov 5th, 2019 7:10pm