Facebook Customer Service Issues

I recently received an email notifying me of a password change on my Facebook account that I did not authorize. However, when I tried to log in through the Facebook app, I was unable to access my account. Although I attempted to reset my password, I am now being prompted to provide a login code that I am not receiving through email or text message. I am concerned about losing important family photos stored on my account. Your assistance in helping me regain access would be greatly appreciated. Thank you.

I recently played a game that asked questions about how I see myself and what God might say about me. In one part, it mentioned being with someone, stating that I'm already with him. I'd like to clarify that I am a heterosexual man, and in my case, it should say "her" instead. Can someone assist me in fixing this error?

Dear Facebook Representative, I am writing to request assistance with closing my Facebook account. I opened the account in [redacted] and used it frequently while living abroad in [redacted]. Following a divorce this year, I have minimally used the account just twice: once to update my relationship status and once to change my profile picture. Unfortunately, I am unable to recall my password. Initially, my phone number was [redacted] until I changed it to [redacted] when I relocated to Mexico. Regrettably, I neglected to update my contact information upon returning home in May [redacted]. This oversight now complicates the password recovery process, as Facebook requests to send a code to the outdated phone numbers. I kindly ask for assistance in resetting my password, enabling me to successfully close my Facebook account. Thank you for your help. Warm regards, Kaycee K. T. kkofalt@[redacted] [redacted]

My mom's Facebook account, "Nhes Serrano," has been hacked for almost a couple of months. The hacker has blocked my account, preventing me from accessing her profile or viewing her posts. I tried searching for her on Messenger to view messages, but I can't message her because I've been blocked. When attempting to reset the password, I realized the mobile number associated with the account is incorrect, likely changed by the hacker. This prevents me from resetting the password as it's no longer my mom's mobile number. Additionally, the hacker has set the account to private, making it impossible for me to find or view the profile. I want to report the account to Facebook for deletion, but I'm unable to do so because it's in private mode. I appreciate any help with this matter.

Hello, my name is Rachel Cook. A few days ago, I noticed strange logins on my Facebook account from unfamiliar places. Concerned, I logged out of all accounts, assuming I could easily log back in. Unfortunately, I discovered that my account had been hacked, and the password was changed. The email linked to my account has been deactivated, making it impossible to receive the reset code. I have many friends on Facebook and creating a new account is not a feasible option for me. I sincerely seek your assistance with recovering my hacked account. Thank you in advance for any help you can provide.

I need assistance with accessing my company's Facebook page. The previous admin, who is no longer with us, linked it to her personal account under the email address [redacted], which is no longer valid. Unfortunately, I can't log in to make necessary updates. I urgently need to remove some items from the page. My personal Facebook page is under Debra Viol ([redacted]). Thank you.

My account got deactivated two days ago due to suspicious activity flagged by FB. I reviewed all the issues they pointed out, but everything seemed fine. Today, the same thing happened once more for no apparent reason. I had to reset my password again. Now I can't reply to anyone for a whole day. Additionally, three of my posts were blocked, even though there was nothing inappropriate about them. This ongoing issue is becoming frustrating. I hope to be able to respond soon. This situation is absurd.

For nearly two years, I have encountered a persistent issue with my phone. Another individual, using the name Alex Hernandaz, has mistakenly linked their Facebook, Instagram, and Messenger accounts to my phone number. Consequently, I receive all their messages, friend requests, and notifications. When I attempt to access Instagram, I am directed to their account, exposing me to their broadcasting alerts and more. The situation allows me to even enter their accounts and view their information, leading me to question if they have access to my personal data too. This invasion of privacy troubles me deeply. Could someone provide assistance in resolving this matter promptly? Thank you.

I created the account "Umair Ali Janjua," but after losing my phone, I can't access it anymore. I have tried reaching out to Facebook to delete the account, but I have not received any helpful response. Please, can you assist in deleting this account? I would greatly appreciate it. Thank you. Account Name: Umair Ali Janjua Date of Birth: April 1, [redacted] I forgot the password. My new account is "Umair Ali" with the phone number [redacted]5.

I have been facing ongoing issues with Facebook for over a year now. Recently, my 4-5 month old account got disabled for reasons unknown to me. I mainly use it to connect with friends, watch videos, and share jokes. Despite complying with their request to upload a photo to verify my account, it has been disabled again. I want Facebook to review my account properly as I am not engaging in any illegal activities. It is disappointing to face such problems, and I feel unfairly targeted. I hope to have my account reinstated and receive clarity on why this keeps happening.

I need help deleting the Facebook page for "Glacier Opticians" that was initially set up as a personal account but is now being used as the main page for our business "Glacier Optical". When I respond to anything, it shows the wrong account, and I want to switch to the correct business page. The account was set up by a former employee, and I'm facing challenges in deleting it.

I am seeking assistance with claiming an unavailable username for my page. This is my second attempt reaching out for help. Previously, Jennifer from the Facebook team was unable to provide a solution. When I called the contact number she provided, I was redirected to someone else who mentioned that they couldn't assist due to my location in Malaysia. I was advised to contact the Malaysia team but was not given any instructions on how to do so. Unfortunately, the Malaysia Facebook page does not have a direct messaging option. I am left to post a comment on one of their posts and hope for a delayed response or potentially no response at all. Therefore, I am making this second attempt to find a resolution. The issue stems from creating a new page named "Harryych" with an unavailable username @harryych. I believe this unavailability is a result of using the same username on a page that was deleted long ago for testing purposes. My personal profile uses the username @harryych95, which I feel may be causing confusion with the username my page requires. I am requesting the team to rectify this by allowing me to revert to my old username for my profile as @harrynowizard. I hope the Malaysia team will assist me with this request this time, preferably through direct messaging for troubleshooting.

I opened my Facebook account at the start of this month using my email ( [redacted]). Somehow, someone has accessed my account, changed the information, and logged me out. I have my credit card details in my messages, and I can't afford to lose any money. I have evidence that the account belongs to me, but I am unsure who is responsible for this. I urgently need my account back up and running today. Please assist me.

I am currently experiencing issues accessing my Facebook account. When attempting to log in, I am unable to do so. Even though Facebook recognizes my email and displays my photo, I am asked to input my email address to receive a set of numbers for re-accessing my account. However, after submitting my email address, Facebook claims to have sent a reset number, but I never receive the email. I have checked my spam folder, but the email is not there either. The email with the reset instructions is not being sent to me at all.

Hello, I received a notification from Facebook yesterday informing me that my page has been restricted from accessing certain features. Facebook has limited my page by blocking me from adding new page admins and merging for one week. I am unsure why this restriction occurred as I did not attempt to add new admins or merge pages. I am unable to post because the restrictions will be extended if I do so. How can I resolve this issue? Thank you!

I tried to log in to my Facebook account and discovered that someone else had accessed it. They changed my password and profile photo. Despite my attempts to recover the account, it was unsuccessful. This incident occurred when Facebook was experiencing issues. I unintentionally found myself logged into another person's account and promptly logged out. As I am unable to access my own account, I wish to proceed with closing it down.

I attempted to log into my Facebook account on my new phone, but I received an "incorrect" password and email message. I tried the option of getting codes from my trusted contacts, entered them, and was prompted to confirm via email. However, Facebook stated it couldn't send the email at that time. The next morning, my entire profile seems to have vanished. Facebook is essential for me to stay connected with my family abroad, so fixing this issue would be greatly appreciated.

I hardly use my Facebook account and haven't logged in for about a year. Today, when I tried to log in, I received a message saying: "Please Confirm Your Identity We have temporarily restricted your account due to some unusual activity. To assist you in regaining access to Facebook, we will guide you through a few steps." The only choices given are to recover through email or contact friends. I can't access the email linked to the account, and I am out of touch with the friends listed for me to contact for a code. While I remember my password, it seems that is not sufficient.

Hello, On the morning of November 31, [redacted], Facebook deactivated my account for alleged violations of their terms. The terms cited were related to supporting harmful organizations, threatening behavior, targeting individuals, hate speech, and graphic violence. I want to clarify that I have never posted anything that goes against these rules. Interestingly, on November 31, [redacted], at 5:16 p.m., I received an email from Facebook about a password reset request which I did not make, and I reported this through the given link. On November 30, [redacted], at 5:17 p.m., I was notified that a person named 'Tony Cat' had accepted my friend request, but I did not send any request to her and promptly unfriended upon realizing the mistake. I am concerned that these incidents might be connected and could explain why my account got disabled. Furthermore, both my Instagram accounts linked to Facebook have also been disabled, impacting my personal training business. I would appreciate urgent assistance in resolving this matter. Thank you, Myles

Hello, my name is Kevin M. My brother Daniel has been in jail for nearly two years. He gave me his Yahoo email login and Facebook password, but I can't access his accounts now as someone else used them recently. I can provide a screenshot of the letter he sent me from jail and have all his details like date of birth and social security number. Please assist me. Thank you.