My Facebook Page "Erika B. Writes" with link www.facebook.com*erikabwrites was hacked a...

GetHuman-erikabue's Recover Hacked Account issue with Facebook from October 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-erikabue may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-erikabue's own words
My Facebook Page "Erika B. Writes" with link www.facebook.com*erikabwrites was hacked and I was removed as the admin. I was offered to work for paid ads and was added to a Facebook Business team then I was kicked out of my own page. Now the link and details of my page has been changed but the hacker continues to use my identity as a writer. The new link is www.facebook.com*erikawritespage and is now posting totally unrelated content in my page. With this, an imposter Instagram account surfaced as well. The impostor account is www.instagram.com*erikab.writes. The authentic and real Instagram page is www.instagram.com*erikabwrites. I have been in immense stress because the hackers are using my page in a bad light when it's supposed to help people recover from sadness, anxiety and depression.

GetHuman-erikabue did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-erikabue
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 740331 others
0 customers following this

Timeline

GetHuman-erikabue started working on this issue
Oct 28th, 2019 12:08pm
GetHuman-erikabue indicated the issue is not fixed yet.
Oct 28th, 2019 4:31pm
GetHuman-erikabue indicated the issue is not fixed yet.
Oct 29th, 2019 1:05pm

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