My name is Michael Kelley. Earlier today, my account was hacked. I always use ** charac...

GetHuman3807081's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman3807081 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3807081's own words
My name is Michael Kelley. Earlier today, my account was hacked. I always use ** character passwords with several cap changes and use numbers and symbols as well. * I went through the steps to prove that I am me three times and each time was prompted to change my password after the verification was done. After I changed it and answered a couple more questions, I got a "Sorry, this feature isn't available right now. An error occured while processing this request." I am getting frustrated because I have verified myself three times and a different way each time but still cannot get on my account. I can do without my facebook for whatever time is needed to fix whatever issue the hacker caused but other things I like to do are connected to my facebook (games).* Anyway, please let me know what I can do to fix this issue.*Thank you,*Michael F. Kelley

GetHuman3807081 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3807081
Oct 22nd, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 732038 others
0 customers following this

Timeline

GetHuman3807081 started working on this issue
Oct 22nd, 2019 1:11am

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