Hiya I called ***********. To report a problem.*The problem was... I sold an item throu...

GetHuman3802379's customer service issue with Facebook from October 2019

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The issue in GetHuman3802379's own words
Hiya I called ***********. To report a problem.*The problem was... I sold an item through market place on fb the item was a child's battery powered car in working order and was bought for £** on Thursday **th October ****. On Sunday **th October **** the buyer contacted me to tell me the item is not working at all. But I looked on there face*page and they have photos and a video of there little girl driving the car.... the buyer as messaged me to return the item because it is not working.*I called the number above and was advised not to give a refund. I have messaged the buyer and told them this but they don't believe me. Can you please help with this matter.*The item was working and can be seen in the video of the buyer as working and photos to assist with the video.*Thank you for help *Miss Sarah Clipson.

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Facebook

Customer service issue
Reported by GetHuman3802379
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 731065 others
0 customers following this

Timeline

GetHuman3802379 started working on this issue
Oct 21st, 2019 12:52pm
GetHuman3802379 indicated the issue is not fixed yet.
Oct 21st, 2019 5:07pm