Dear Facebook team,*I'm Mahmud Al Hasan, I have been using Facebook since ****, I uploa...

GetHuman-poolesti's Recover Disabled Account issue with Facebook from October 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-poolesti's own words
Dear Facebook team,*I'm Mahmud Al Hasan, I have been using Facebook since ****, I upload my photos and update status everytime. Somedays ago I have been made Group admin to Group called "The Swamp" by Group admin. After that I added my friends to the group. Suddenly its automatically logged out, your automatic system asked for number verify, I verified it and asked for photo verify & also I verified it. Then it tells to wait for review. After ** hours it tells my account is disabled. I'm so sad about this, for adding people in Group my account is disabled, a fake person don't use facebook for ** years. Please help me to get my account back, if I did anything wrong before I'm sorry about that and promise it won't happens again, for evidence I'm uploading my documents (passport, work ID card ), details & screenshots attached : **Name: Mahmud Al Hasan *Birthday: April *rd, *****Email: *****@***.com **Please get my account back **Regards *Mahmud Al Hasan*Jr.Engineer (QEAF Pulpit)*Production & Operation *GPH ispat LTD *Chittagong, Bangladesh

GetHuman-poolesti did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-poolesti
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 728293 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-poolesti started working on this issue
Oct 19th, 2019 11:55am
GetHuman-poolesti indicated the issue is not fixed yet.
Oct 19th, 2019 6:20pm
GetHuman-poolesti indicated the issue is not fixed yet.
Oct 22nd, 2019 12:09pm