I get regular fraudulent attempts to access my Facebook account. To "secure my account...

GetHuman-holtdav's customer service issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman-holtdav's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-holtdav may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-holtdav's own words
I get regular fraudulent attempts to access my Facebook account. To "secure my account" I have to change my password in reply to a Facebook notification and, once done and I try to get in with the new, just changed password, Facebook mobile asks me to change my brand new, just changed password, to "secure my account" otherwise my account will remain hidden. Then I get an email asking me to "secure my account", one of the steps being, you guessed it, change my second brand new password ! This is most annoying. *These fraudulent attempts to access my account are not my fault but to be forced to find three new passwords within minutes every couple of days is becoming very difficult and ruining the pleasure of Facebook for me. *Can anything be done to help stop this annoyance?

GetHuman-holtdav did not yet indicate what Facebook should do to make this right.

How GetHuman-holtdav fixed the problem

We are waiting for GetHuman-holtdav to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-holtdav
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 726900 others
0 customers following this

Timeline

GetHuman-holtdav started working on this issue
Oct 18th, 2019 11:00am
GetHuman-holtdav indicated the issue is not fixed yet.
Oct 18th, 2019 3:33pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers