I get regular fraudulent attempts to access my Facebook account. To "secure my account...

GetHuman-holtdav's customer service issue with Facebook from October 2019

Help with my Facebook issue
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The issue in GetHuman-holtdav's own words
I get regular fraudulent attempts to access my Facebook account. To "secure my account" I have to change my password in reply to a Facebook notification and, once done and I try to get in with the new, just changed password, Facebook mobile asks me to change my brand new, just changed password, to "secure my account" otherwise my account will remain hidden. Then I get an email asking me to "secure my account", one of the steps being, you guessed it, change my second brand new password ! This is most annoying. *These fraudulent attempts to access my account are not my fault but to be forced to find three new passwords within minutes every couple of days is becoming very difficult and ruining the pleasure of Facebook for me. *Can anything be done to help stop this annoyance?

GetHuman-holtdav did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-holtdav
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 726900 others
0 customers following this


GetHuman-holtdav started working on this issue
Oct 18th, 2019 11:00am
GetHuman-holtdav indicated the issue is not fixed yet.
Oct 18th, 2019 3:33pm

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