Yes I have a problem with my Facebook it's not under my state name is under my nickname...

GetHuman-cocoacap's Recover Hacked Account issue with Facebook from October 2019

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Before contacting them, items GetHuman-cocoacap may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-cocoacap's own words
Yes I have a problem with my Facebook it's not under my state name is under my nickname and my nickname is Softas Silk. I can see it as far as my email address I have a few email addresses but only to this logged in on Facebook. I was wondering how to access my account under that nickname so I can retrieve all my pictures off of that account and my videos that I have no copies of? Please allow me access to that account under my phone number or my email address so I can retrieve all my pictures and videos off that account then I will shut it down and open me a new account under my name! When I got ready to check my Facebook account it log me out saying I had many different devices logged in under my email address. Which I probably do but I would like to have access to my account if there is no problem doing so. If you require a copy of my state ID I have no problem taking a picture of it and sending it straight to you to let you know that this is me. My old number might have been underneath my Yahoo account and it was under the last four digits of my old phone number was (*****) and my new number under the last four digits is (*****) before I was able to change everything over the first phone number was cut off and I was not able to retrieve the information I need it to transfer everything over to the new number. Any questions please contact me through my Yahoo or Gmail account *****@***.com or at *****@***.com.....

GetHuman-cocoacap did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-cocoacap
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 726523 others
0 customers following this

Timeline

GetHuman-cocoacap started working on this issue
Oct 18th, 2019 2:39am

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