I am unable to access my Instagram account. It said my password isn’t working so when I...

GetHuman3761498's Reset Password issue with Facebook from October 2019

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The issue in GetHuman3761498's own words
I am unable to access my Instagram account. It said my password isn’t working so when I select “forgot password” option, it advises that they sent a reset link to my aol email, *****@***.com. I don’t use this email anymore but it’s the email that my Apple ID and all my apps are associated with. When I went to login, it wouldn’t take my password so I called and they were telling me that my name did not match the name on the account which makes no sense to me. I have had this email for so many years. I just really want to access my Instagram rather than need to create a new account. I have recently been married and changed my last name to Curley so I’m not sure if this is causing the problem or not. Is there any way you can please assist? Is there a number I can call? Thank you so much, Nicole Pyle

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Facebook

Reset Password issue
Reported by GetHuman3761498
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 720993 others
0 customers following this

Timeline

GetHuman3761498 started working on this issue
Oct 14th, 2019 12:12pm
GetHuman3761498 indicated the issue is not fixed yet.
Oct 14th, 2019 4:26pm
GetHuman3761498 indicated the issue is not fixed yet.
Oct 14th, 2019 4:48pm