Despite telling fb many times that I did not have the phone no they were sending veriic...

GetHuman-oddment's customer service issue with Facebook from October 2019

Help with my Facebook issue
The issue in GetHuman-oddment's own words
Despite telling fb many times that I did not have the phone no they were sending veriications to, & sending them ID, they kept on sending it to the old phone & I was not receiving. Lost track of how many verification emails I sent to them but they kept on sending to same old phone for some reason, when I had confirmed many times to them that I did not still have this phone. Got there in the end after many hours of wasted time.

GetHuman-oddment did not yet indicate what Facebook should do to make this right.

How GetHuman-oddment fixed the problem
If other customers have the same issue as I had, which was that I had lost the phone they were sending the verification codes to & I replied many times to FB & sent ID many times to say this but they were not listening. All I can say is just keep on & on to them with the same message & in the end they will take notice - but it does take a long while for them to send an email to me asking what number they should use for verification! That is all I can say.
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Facebook

Customer service issue
Reported by GetHuman-oddment
Oct 4th, 2019 - a year ago
Fixed
GetHuman-oddment shared how to fix
Seen by 7 customers so far
Similar issue to 703415 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-oddment started working on this issue
Oct 4th, 2019 12:56pm
GetHuman-oddment confirmed the issue is fixed. Hooray!
Oct 6th, 2019 10:12am

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