I had to change my phone number due to my ex harassing me, not thinking all my emails a...

GetHuman3699724's customer service issue with Facebook from October 2019

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The issue in GetHuman3699724's own words
I had to change my phone number due to my ex harassing me, not thinking all my emails and social media accounts are all linked to my phone number. So now I am logged out of my Facebook account. I had set up the two-factor authentication where I receive a text with a code every single time I log in. My Facebook account has EVERY SINGLE picture of BOTH my children from the day the were BORN to present time. I've probably got over *-*,*** pictures I'm afraid I'll be losing. I've sent my I.D. and a picture of me with my FB codes and still haven't gotten anything response in return or been able to log in. I've only ever had the one FB account until earlier when I accidentally created another without realizing (thought I was signing up to chat). I'm begging for my account to be accessible again. My kids' pictures are NOT backed up anywhere else and I will be devastated. My kids will not have anything picture wise to look at when they are older. My NEW email is *****@***.com, my OLD EMAIL was *****@***.com, my OLD phone number was ***-***-****, NEW phone number is ***-***-****. PLEASE PLEASE PLEASE let me back into my Facebook.

GetHuman3699724 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3699724
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 702606 others
0 customers following this

Timeline

GetHuman3699724 started working on this issue
Oct 3rd, 2019 10:47pm

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