I legally changed my name about *.* years ago and shortly after that Facebook accepted...
GetHuman3693431's Recover Disabled Account issue with Facebook from October 2019
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3693431's own words
I legally changed my name about *.* years ago and shortly after that Facebook accepted my name change to my account (I uploaded my name change decree from the court.)**Last Thursday I tried to log into my account but received a message stating I needed to identify myself, which I did by uploading my Georgia State driver's license with my legal name that matching my account.**About an hour late I received an email from Facebook stating, "Thanks for contacting us. We've reviewed your account and confirmed that it still violates our Community Standards. As a result, your account remains disabled.* *Thanks,"**I went through the form again uploading my original birth certificate with my birth name on it, the name change decree from the court (with both my previous name and new legal name), and my driver's license. I have done this about * or * times since and still have not received an correspondence back from Facebook. I even attempted to open a new account but was told my name was not accepted and that it appeared I was trying to open an account for a business. **My legal name since February **** is Prince Michael Jackson
GetHuman3693431 did not yet indicate what Facebook should do to make this right.
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GetHuman3693431 indicated the issue is not fixed yet.
Oct 6th, 2019 4:57am
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