I can’t receive confirmation code SMS to my mobile device I believe I didn’t set up tha...

GetHuman-missfitn's customer service issue with Facebook from September 2019

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The issue in GetHuman-missfitn's own words
I can’t receive confirmation code SMS to my mobile device I believe I didn’t set up that generator code correctly on my account and I already change my password three times so , my Facebook account isn’t disabled and I need to recover with codes but I can’t receive any code by telephone . My Mobile Number is correct on my account but there’s a glitch somewhere. I try sending a photo ID to confirm my identity but It won’t be sent* Received because ,my account isn’t disabled . I called my mobile provider to see if there was any glitch on their end but everything is okay . Below I attached a screen shot of when I tried sending my photo ID and when I tried receiving confirmation code. I don’t know what my options are to recover my account! I just need help at this point . Please let me know what I need to do thank you.

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Facebook

Customer service issue
Reported by GetHuman-missfitn
Sep 4th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 646528 others
0 customers following this

Timeline

GetHuman-missfitn started working on this issue
Sep 4th, 2019 3:05am