My account has been hacked twice this month. Once on August **th and one three days ago...

GetHuman-sbales's Can't Receive Code to Reset issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman-sbales's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sbales may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sbales's own words
My account has been hacked twice this month. Once on August **th and one three days ago. The only difference is this time it wont let me back in this time. There's an option to send a code by phone or email. I pick phone but Facebook is not sending it. They keep sending it email. Well I can't get into email. It's a yahoo account that I dont have access to. Yahoo is saying it's not even a valid account and I'm not logged into it anywhere else. I have tried everything for * days and NOTHING is working. Why is a code not being sent to my phone number that is linked to my account? Was my account hacked and maybe they changed the number on my account? FB if asked me for a picture of my photo I.D and still no help so now I have all my info just out there in the opened for anyone on the internet to take?

GetHuman-sbales did not yet indicate what Facebook should do to make this right.

How GetHuman-sbales fixed the problem

We are waiting for GetHuman-sbales to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-sbales
Aug 30th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 639198 others
0 customers following this

Timeline

GetHuman-sbales started working on this issue
Aug 30th, 2019 1:20pm