My FB messenger account was hacked with a video message sent to all of my contacts. I h...

GetHuman3503665's Recover Hacked Account issue with Facebook from August 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3503665's own words
My FB messenger account was hacked with a video message sent to all of my contacts. I had friends contacting me saying they couldn't open the video. I knew I'd been hacked. FB contacted me to say a suspicious login occured in Plano TX was it me? I said no. I posted on my wall that I'd been hacked but friends were still contacting me saying they couldn't open the video (that the hacker, not me had sent) I changed my pw. tried sending messages to my friends on messenger that I'd been hacked. I sent at least *** messages saying don't open the video. I've been hacked. But then FB flagged my quantity of messages as suspicious and closed my account til it could be reviewed, but they have not been in touch with me since and I am locked out of my fb account. I am contacting you to find out how I can get someone to look into my situation so I can get my FB up and running again

GetHuman3503665 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3503665
Aug 29th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 637962 others
0 customers following this


GetHuman3503665 started working on this issue
Aug 29th, 2019 7:12pm

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