First issue happened when I could not promote ads on instagram because it says I have t...

GetHuman-tayloed's customer service issue with Facebook from August 2019

Help with my Facebook issue
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The issue in GetHuman-tayloed's own words
First issue happened when I could not promote ads on instagram because it says I have to add myself as admin, but I already am the primary admin. Then I realised I have several business Facebook accounts which I have no memory of setting up. The more I did research, the more confused I became. I need to speak to someone. There's no way we can email back and forth on this. It will take ages. **I'm also trying to change my primary email address on my main account from *****@***.com to *****@***.com. It keeps telling me I can't do *****@***.com because it is associated with another account but I'm not aware of another account. I tried logging under *****@***.com to delete whatever other account exists but it took me to Facebook business and I have no idea what that is. Now on my laptop I can no longer even pull up Facebook.com. It goes straight to facebookbusiness no matter what I type in the bar.

GetHuman-tayloed did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-tayloed
Aug 12th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 605550 others
0 customers following this

Timeline

GetHuman-tayloed started working on this issue
Aug 12th, 2019 9:22am
GetHuman-tayloed indicated the issue is not fixed yet.
Aug 12th, 2019 1:25pm