I am locked out of my Facebook account. It appears that it has been hacked. When I try...

GetHuman-pingdrew's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-pingdrew may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-pingdrew's own words
I am locked out of my Facebook account. It appears that it has been hacked. When I try to login, it gives me the option to send a confirmation code to my phone number or login on another device that I’ve used before, but neither option works. Confirmation codes have never been texted to my phone number and when I login on another device that I’ve used, nothing happens. I just want to be able to get back into my account...

GetHuman-pingdrew did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-pingdrew
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 600619 others
0 customers following this


GetHuman-pingdrew started working on this issue
Aug 9th, 2019 11:53am
GetHuman-pingdrew indicated the issue is not fixed yet.
Aug 10th, 2019 12:45pm
GetHuman-pingdrew indicated the issue is not fixed yet.
Aug 11th, 2019 12:11am

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