For the longest time I was logging on my facebook through my phone and staying logged o...

GetHuman3367545's Reset Password issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman3367545's own words
For the longest time I was logging on my facebook through my phone and staying logged on. This caused me to not use my email address associated with my facebook account, it was basically a junk account used for facebook and other things. My Yahoo email was deactivated due to no activity and I recently got a new phone and had to reinstall the facebook app. I tried to log on and forgot my password and had to reset my facebook password but it is sending all of my pins or codes to an email address that is no longer active. I am trying to have a new recovery email added to my account in order to finish resetting my password or receive the codes via text.

GetHuman3367545 did not yet indicate what Facebook should do to make this right.

How GetHuman3367545 fixed the problem
I just requested to have a secondary email attached to my account. And then I had to verify my ID to facebook by upload a picture of my ID. Once that was done I followed the link and created a new password. That solved my whole problem completely.
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Reset Password issue
Reported by GetHuman3367545
Aug 4th, 2019 - 3 years ago
GetHuman3367545 shared how to fix
Seen by 7 customers so far
Similar issue to 591232 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman3367545 started working on this issue
Aug 4th, 2019 6:37pm
GetHuman3367545 confirmed the issue is fixed. Hooray!
Aug 5th, 2019 9:48pm

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