I have been searching for friends*organizations to add, so I use the search box at the...

GetHuman-jeffcana's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-jeffcana's own words
I have been searching for friends*organizations to add, so I use the search box at the top of the page to type in a name. Typically when anyone types in a name, the next page provides a list of the relevant people, organizations, posts, comments, etc. However, in the past ** hours or so, every time I type in a name to search for someone, the next page only provides the message "we couldn't find anything for *******. Try entering a name, location, or different words." , even though the person I'm searching for on Facebook is standing right next to me with the app*webpage open on their device and I can clearly see their Facebook profile. I'm not blocking them and they're not blocking me. Am I being blocked by Facebook for some reason? That's what it seems like. How do I reset*return to finding people without this issue?

GetHuman-jeffcana did not yet indicate what Facebook should do to make this right.

How GetHuman-jeffcana fixed the problem

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Facebook

Customer service issue
Reported by GetHuman-jeffcana
Aug 2nd, 2019 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 587844 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jeffcana started working on this issue
Aug 2nd, 2019 7:13pm
GetHuman-jeffcana confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 9:35pm