My Facebook account has been hacked and money has been fraudulently acquired from my Pa...

GetHuman-rowlypow's customer service issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman-rowlypow's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rowlypow may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rowlypow's own words
My Facebook account has been hacked and money has been fraudulently acquired from my PayPal account . I believe that the hacker created a page on my profile called 'web'. They then created an add using my pre -authorized payment with pay pal to fund the add. The hacker would appear to be based in Manchester as there was a login to my account from that area, and I live near Salisbury. I have spoken to PayPal who say there is nothing they can as the payment was pre-authorized and the money has already gone to Facebook from my PayPal account. They informed me that I need to talk to Facebook directly to try and resolve. They supplied me with a telephone number for Facebook that didn't work (**** **********). The Hacker set a £**** payment per day. I have updated my Facebook account security, and I believe and hope that I have deleted the ad. Unsure of what else to do, I need help. I need to stop the charges to FB, need to ensure that nothing else can be charged and recover my funds.

GetHuman-rowlypow did not yet indicate what Facebook should do to make this right.

How GetHuman-rowlypow fixed the problem

We are waiting for GetHuman-rowlypow to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-rowlypow
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 586840 others
0 customers following this

Timeline

GetHuman-rowlypow started working on this issue
Aug 2nd, 2019 8:03am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies