My Facebook account has been hacked and money has been fraudulently acquired from my Pa...

GetHuman-rowlypow's customer service issue with Facebook from August 2019

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The issue in GetHuman-rowlypow's own words
My Facebook account has been hacked and money has been fraudulently acquired from my PayPal account . I believe that the hacker created a page on my profile called 'web'. They then created an add using my pre -authorized payment with pay pal to fund the add. The hacker would appear to be based in Manchester as there was a login to my account from that area, and I live near Salisbury. I have spoken to PayPal who say there is nothing they can as the payment was pre-authorized and the money has already gone to Facebook from my PayPal account. They informed me that I need to talk to Facebook directly to try and resolve. They supplied me with a telephone number for Facebook that didn't work (**** **********). The Hacker set a £**** payment per day. I have updated my Facebook account security, and I believe and hope that I have deleted the ad. Unsure of what else to do, I need help. I need to stop the charges to FB, need to ensure that nothing else can be charged and recover my funds.

GetHuman-rowlypow did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-rowlypow
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 586840 others
0 customers following this


GetHuman-rowlypow started working on this issue
Aug 2nd, 2019 8:03am

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