I cannot log into my account is telling me that my password is wrong and I can't access...

GetHuman3274344's Recover Hacked Account issue with Facebook from July 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3274344's own words
I cannot log into my account is telling me that my password is wrong and I can't access my account through my email because the email is from **** I no longer have access to that email I have a new email now . the e-mail on the account is *****@***.com the phone number was ********** but that isnt working either .. My password was precious ** now its saying its all incorrect.. I need to change my email to *****@***.com i have tried several times to get into my account and change the email but its not letting me do anything.. I received a email but in the email it said we see the problem has been taking care of and the problem is not fixed i need my password to login .. I sent my driver's license to prove my identity and still i cant access my account

GetHuman3274344 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3274344
Jul 19th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 564332 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3274344 started working on this issue
Jul 19th, 2019 1:03pm
GetHuman3274344 indicated the issue is not fixed yet.
Jul 20th, 2019 1:22pm
GetHuman3274344 indicated the issue is not fixed yet.
Jul 20th, 2019 1:23pm
GetHuman3274344 indicated the issue is not fixed yet.
Aug 15th, 2019 2:28am
GetHuman3274344 indicated the issue is not fixed yet.
Aug 17th, 2019 5:38am

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