I have been trying to get my other profile back and it will not let me access it. My or...

GetHuman3256885's Recover Disabled Account issue with Facebook from July 2019

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Before contacting them, items GetHuman3256885 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3256885's own words
I have been trying to get my other profile back and it will not let me access it. My original account it *****@***.com and it won't let me redo my password for it and I need to change the phone number but I can't do that either. So please help me get it back it has all my photos of my family and my kids and my kids baby pictures on it. Since I couldn't get my original profile back I made a new one and now it's disabled. Just please help me get this account back *****@***.com. I have tried everything of the steps that they wanted me to to recover it but that's not working either. The thing is I have tried to reset my password to my new phone number but it's not working either. I just want original account back,please help me.

GetHuman3256885 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3256885
Jul 16th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 559700 others
0 customers following this


GetHuman3256885 started working on this issue
Jul 16th, 2019 3:54pm

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