This morning I was signed out of Facebook because it said I was logged in somewhere in...

GetHuman3352314's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3352314 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3352314's own words
This morning I was signed out of Facebook because it said I was logged in somewhere in Texas, I live in Ohio so I obviously said that wasn’t me. So I changed my password. Then just ** mins ago I went to get back onto Facebook and I was signed out totally and the email associated with my Facebook I haven’t used in years I just use it on my cellphone. And now it says the password that I just changed it to this morning isn’t it and I can’t get into that old email anymore and says it is associated with a totally different phone number. Someone is messing wit my account and I’m not happy about it. I would like to be able to get into my account and take off that old email and add my current. The security of this seems to be a joke. How can I not be able to access my account while some stranger roams free on it. Please help.

GetHuman3352314 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3352314
Aug 1st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 586087 others
0 customers following this

Timeline

GetHuman3352314 started working on this issue
Aug 1st, 2019 9:21pm
GetHuman3352314 indicated the issue is not fixed yet.
Aug 2nd, 2019 2:58am
GetHuman3352314 indicated the issue is not fixed yet.
Aug 2nd, 2019 3:45pm
GetHuman3352314 indicated the issue is not fixed yet.
Aug 3rd, 2019 1:08am
GetHuman3352314 indicated the issue is not fixed yet.
Aug 3rd, 2019 1:49pm

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