Hello*My name is Billy Matthews. My Facebook page has been hacked my another user. I wa...

GetHuman3196065's Recover Hacked Account issue with Facebook from July 2019

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Before contacting them, items GetHuman3196065 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3196065's own words
Hello*My name is Billy Matthews. My Facebook page has been hacked my another user. I was the only Admin of an *.*K member group and now I have been removed by the hacker. The hacker has now made themselves Admin and I have now been blocked from the group that I have created by myself and owned for so long. *I am extremely frustrated by this horrible hacker who has done this. Other small things have been altered on my account but this is by far the most serious problem. I am really disappointed in this and I am asking if anything can be done to get my group back. If something can be done ,I will happily provide details and information regarding this matter. If nothing can be done ,then okay. I look forward to hearing from you.**Kind regards*Billy Matthews

GetHuman3196065 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3196065
Jul 4th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 545094 others
0 customers following this

Timeline

GetHuman3196065 started working on this issue
Jul 4th, 2019 8:55pm
GetHuman3196065 indicated the issue is not fixed yet.
Jul 5th, 2019 1:09am

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