Dear Facebook Team, *I am writing letter for several times regarding this issue. *My na...

GetHuman-althafm's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-althafm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-althafm's own words
Dear Facebook Team, *I am writing letter for several times regarding this issue. *My name is Althaf Muhammed working as IT Administrator in MUMUSO UAE, *am writing this letter on behalf of Laura Luo. Our Company Facebook Account is *hacked by someone and the email and password changed. I cannot able to login the account with user name******@***.com and it shows no any account is related with this email*I am attaching the Documents for the proof that we are working in MUMUSO UAE. *As you know, this account is active account for past * years, our part of the business is *also came from social media. If you go through our profiles and everything you can see, our activities, *contest, and updates going on regular basis. Please activate our company account, otherwise wee loose *our followers and it will misguide to our customers and it is benefits for our competitors. I am mentioning *the details for login:- Email:- *****@***.com Password:- if required, *I will provide Registered Mobile:- ********** . Please don’t avoid this mail. Thanks,

GetHuman-althafm did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-althafm
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 541846 others
0 customers following this

Timeline

GetHuman-althafm started working on this issue
Jul 2nd, 2019 7:26am
GetHuman-althafm indicated the issue is not fixed yet.
Jul 2nd, 2019 12:23pm

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